Support and Service Feedback

The Catholic Children’s Aid Society of Toronto would like to hear from you. In creating these survey questions below, we reached out to community members who had experience with our agency and asked for their input and suggestions on what they think we should ask and what they would like to be asked. We hope you find the questions relevant. The information you graciously share will teach us insights on how we are doing and how we can improve service. Your participation is completely voluntary and you can stop the survey at any time. Your personal responses to the survey will be kept confidential and all identifying information will be removed. We thank you in advance for your time and willingness to share your experiences and suggestions. The survey should only take a few minutes. We are listening!

If you have any questions, please contact our Quality Assurance Department at our confidential email address supportandservicefeedback@torontoccas.org

Question Title

1. We would like to ask you a question which helps us to better understand and serve the diversity of our community. What ethno-racial background do you self-identify with? (please select all that apply)

White

Black

South Asian

Chinese

Southeast Asian

Filipino

First Nations, Inuit or Métis

Latin American

Arab

West Asian

Korean

Japanese

Prefer not to say

Other (Please specify)

Question Title

2. We are interested in your relationship with CCAS. Are you a ...

current child in care

former child in care

family member (kin)

parent/caregiver of a current child in care

parent/caregiver of a child who currently lives at home or with a family member (kin)

parent/caregiver of a former child in care

parent/caregiver of a child who formerly lived at home or with a family member (kin)

prefer not to say

Other (please specify)

Question Title

3. My worker asks me about what is important to me, such as my... (please select all that apply)

cultural beliefs

parenting style

preferred language

preferred gender

race

Other (please specify)

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4. My worker incorporates my social or cultural practices, or my background and ancestry, when planning for myself, my child(ren) and family.

Never

Rarely

Sometimes

Often

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5. My worker asks me about my history and any stressful life experiences that may have impacted my health and emotional well-being.

Never

Rarely

Sometimes

Often

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6. My worker supports me to find the services I need, like counselling/therapy, medical services, legal services, parenting support, etc.

Never

Rarely

Sometimes

Often

Not applicable

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7. My worker supports me and offers to assist me to get things I may need like groceries, transportation, housing and employment.

Never

Rarely

Sometimes

Often

Not applicable

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8. I have input into what my worker and I focus on and the services I receive.

Never

Rarely

Sometimes

Often

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9. I know who to call if I feel that my rights/voice have been ignored.

Yes

Not sure

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10. My worker helps me identify and reach out to family, friends or community members who could be part of a safety network for support.

Yes

Not sure

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11. I feel my point of view is misinterpreted or misunderstood by the workers I had contact with at the Catholic Children’s Aid Society of Toronto.

Never

Rarely

Sometimes

Often

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12. My worker follows through with what they say (e.g., return phone calls, looking into other services we need, following through with agreed plans).

Never

Rarely

Sometimes

Often

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13. I feel safe to have honest conversations with my worker, without feeling like it will be used against me.

Yes

Not sure

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14. Some of the things I would like to see changed or improved about services at CCAS are ...

Question Title

15. If there was anything that was said or done at CCAS that had a strong impact on me, good or bad, I would say it was ...

Thanks again for your feedback!

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