This short survey is being carried out by Angus, Argyll and Bute, Clackmannanshire, Dundee City, Fife, Perth and Kinross and Stirling Councils. You are being asked these questions because you have experience of the Housing Options service.

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* 1. Which Council is providing your Housing Options?

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* 2. Were staff helpful and approachable?

Think about whether staff:
> put you at your ease
> listened to you
> were friendly
> didn’t judge you
> asked if you wanted someone with you
> went at your pace

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* 3. How satisfied were you with the staff approach?

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* 4. Did you get the information needed to make a choice?

Think about:
> how staff explained the housing options process to you
> how much information you were given
> whether you understood the information
> whether you were told about options available for you
> whether you felt you could ask questions about the information given to you

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* 5. How satisfied were you with the way information was given to you?

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* 6. Were your needs met?

Think about whether:
> you were informed how long the process would take
> the option/s matched what you wanted/had asked for
> the option/s didn’t match but the officer explained why
> the option/s didn’t match but you were referred to another agency

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* 7. How satisfied were you with the outcome?

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* 8. Have you anything else to say about your experiences of Housing Options?

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* 9. When was this survey completed?

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* 10. Thank you for filling in this survey

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