QAI Client Survey

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We appreciate your feedback about QAI’s services, to help us to make improvements in the way we provide our services.

This survey is confidential and your name is not required. It will only take 5 minutes.

We may share statistics gathered in QAI's annual report or other material, but only in an anonymous, de-identified way. Your comments will only be shared outside of QAI if you give us express permission to do so.

This survey can also be completed by calling (07) 3844 4200 and providing us with verbal feedback.

If you have any questions about this survey, would like to become a member of QAI, or know more about our organisation, please contact us on (07) 3844 4200, email qai@qai.org.au or see our website qai.org.au.

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* 1. Your name - OPTIONAL - if you would like to give identifiable feedback

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* 2. Which service did you receive assistance from? (If you received assistance from more than one service, please complete a different survey for each one)

Human Rights Advocacy

Mental Health Advocacy

Justice Support Advocacy

NDIS Appeals Advocacy

NDIS Decision Support Advocacy

Disability Royal Commission Advocacy

Education Advocacy

Young Peoples Advocacy

Indigenous Advocacy

Systems Advocacy

Don't know or other

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* 3. How did we help you (tick as many as appropriate)?

I was referred to another organisation

I received general information (including website information, factsheets etc)

I received personalised advice or assistance

I was represented at a hearing

I was supported in speaking to various parties and negotiating the system

I was not helped

I received other help (please describe below)

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* 4. Please answer the following

	Yes	Maybe	No	N/A
I got the help I wanted from QAI (even if it was not the outcome I was hoping for)	I got the help I wanted from QAI (even if it was not the outcome I was hoping for) Yes	I got the help I wanted from QAI (even if it was not the outcome I was hoping for) Maybe	I got the help I wanted from QAI (even if it was not the outcome I was hoping for) No	I got the help I wanted from QAI (even if it was not the outcome I was hoping for) N/A
QAI staff were professional and respectful	QAI staff were professional and respectful Yes	QAI staff were professional and respectful Maybe	QAI staff were professional and respectful No	QAI staff were professional and respectful N/A
QAI helped me to understand my problem and my options	QAI helped me to understand my problem and my options Yes	QAI helped me to understand my problem and my options Maybe	QAI helped me to understand my problem and my options No	QAI helped me to understand my problem and my options N/A
QAI met my cultural and personal needs	QAI met my cultural and personal needs Yes	QAI met my cultural and personal needs Maybe	QAI met my cultural and personal needs No	QAI met my cultural and personal needs N/A
I would recommend QAI to other people	I would recommend QAI to other people Yes	I would recommend QAI to other people Maybe	I would recommend QAI to other people No	I would recommend QAI to other people N/A

Would you like to tell us why? (For example, if you did not get the help you wanted, what help did you want?)

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* 5. Any other comments, suggestions or feedback?

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* 6. Do you consent to QAI using your answers from questions 4 or 5 for promotional purposes, for example, on their social media, website or annual report?

Yes AND you can use my name

Yes BUT do NOT use my name

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* 7. Would you like to be contacted to be involved in focus groups, consulted about changes to systems, or become a member of QAI?

If yes, we will retain your contact details and contact you when opportunities arise. You can also like our Facebook page https://www.facebook.com/queenslandadvocacy/ or visit our website https://qai.org.au.

Please send me information about how to become a member of QAI

No, please do not contact me

Yes, I am interested in being contacted in the future. My preferred method of contact is:

Thank you for your time to provide us with valuable feedback.
If you require assistance from QAI, please contact us on (07) 3844 4200.