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* 1. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely
Extremely likely

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* 2. How responsive have we been to your questions or concerns about our services?

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* 3. Overall, how would you rate the quality of your customer service experience?

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* 4. How well did we understand your questions and concerns?

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* 5. How much time did it take us to address your questions and concerns?

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* 6. How knowledgeable did our customer service representative seem to you?

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* 7. How clear was the information that our customer service representative provided to you?

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* 8. How helpful was our customer service representative?

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* 9. Overall, are you satisfied or dissatisfied with the customer service you received from our company?

T