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AI Workforce Decisions — HR and Workforce Transformation Leaders
This survey explores how HR and workforce teams respond when AI becomes capable of performing or supporting work currently completed by employees. AI includes generative AI, copilots, and other AI systems used to perform or support workplace tasks.
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1.
Which best describes your current role?
(Required.)
CHRO or Chief People Officer
Workforce Planning leader
HR Transformation leader
People Analytics leader
Talent Management leader
Senior HR business partner
Another senior HR role with direct workforce-planning responsibility
None of these
2.
Approximately how many people work for your organization?
Fewer than 250
250–999
1,000–4,999
5,000–9,999
10,000–19,999
20,000 or more
I don’t know
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3.
In the past 12 months, has your organization evaluated or introduced AI that could perform or support tasks completed by employees?
(Required.)
Yes, it has been implemented
Yes, it is being piloted
Yes, it was evaluated but not implemented
No
I don’t know
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4.
What was your involvement in the most recent example?
(Required.)
I led the workforce assessment or recommendation
I was part of the HR team developing the response
I provided workforce data or analysis
I supported implementation of the workforce response
I was informed but not directly involved
HR was not involved
I do not know enough about it
For the remaining questions, think about this most recent example.
5.
At what stage did you or your team become involved?
Before the AI initiative was selected
While the AI initiative was being evaluated
After the technology was selected but before implementation
During implementation
After a workforce decision had already been made
I don’t know
6.
What was your team asked to contribute? (Multiple select)
Assess how roles would change
Identify the tasks likely to change
Identify employees likely to be affected
Assess employees’ current skills
Identify reskilling requirements
Identify redeployment opportunities
Estimate workforce costs
Develop change-management plans
Communicate with employees
Implement a workforce reduction
Track workforce outcomes
We were not given a clearly defined role
Other
7.
At which levels did your team assess AI’s potential workforce impact? (Multiple select)
Entire function or department
Job family
Individual role
Tasks within a role
Workflow or business process
Individual employee capabilities
Financial or headcount level
No formal assessment was completed
Other
8.
Which information was available to your team? (Multiple select)
Roles likely to be affected
Tasks likely to be automated
Tasks likely to be supported by AI
Tasks requiring continued human judgment
Employees’ current skills
Employees’ proficiency levels
Employees’ career interests
Adjacent roles or work
Available learning and development options
Time required to reskill
Cost of reskilling
Cost of reducing roles or headcount
Customer, operational, or regulatory risks
No structured workforce information
Other
9.
How well could your team do each of the following?
Fully
Partially
Not at all
Not required
I don’t know
Identify which tasks would change
Fully
Partially
Not at all
Not required
I don’t know
Identify which employees would be affected
Fully
Partially
Not at all
Not required
I don’t know
Understand affected employees’ current skills
Fully
Partially
Not at all
Not required
I don’t know
Identify employees who could take on redesigned work
Fully
Partially
Not at all
Not required
I don’t know
Identify adjacent roles employees could move into
Fully
Partially
Not at all
Not required
I don’t know
Estimate the development employees would need
Fully
Partially
Not at all
Not required
I don’t know
Estimate how long reskilling would take
Fully
Partially
Not at all
Not required
I don’t know
Compare the cost of different workforce responses
Fully
Partially
Not at all
Not required
I don’t know
10.
Which workforce responses did your team recommend or support? (Multiple select)
Keep the role largely unchanged
Redesign the responsibilities within the role
Train employees to use AI in their existing roles
Reskill employees for redesigned work
Redeploy employees into different roles
Reduce the number of positions
Remove the role entirely
Reduce headcount through attrition or a hiring freeze
Hire people with different capabilities
Delay the workforce decision
Do not proceed with the AI initiative
We did not make a recommendation
Other
11.
To the best of your knowledge, what is the primary workforce response being taken?
Keep the role largely unchanged
Redesign the responsibilities within the role
Train employees to use AI in their existing roles
Reskill employees for redesigned work
Redeploy employees into different roles
Reduce the number of positions
Remove the role entirely
Reduce headcount through attrition or a hiring freeze
Hire people with different capabilities
Increase expected output without changing headcount
Take no immediate workforce action
Do not proceed with the AI initiative
The decision is still being made
I don’t know
Other
12.
How closely does that response match what your team recommended?
It matches completely
It mostly matches
It partly matches
It does not match
Our team did not make a recommendation
I do not know the final response
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13.
In your own words, what most shaped the workforce response?
(Required.)
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14.
What made it difficult to develop or implement employee-investment options? (Multiple select, up to three)
(Required.)
Nothing made it difficult
Incomplete task information
Incomplete employee skills information
Unclear future capability requirements
Insufficient reskilling budget
Insufficient time
Limited internal opportunities
Managers could not release employees
Limited executive support
Immediate financial pressure
Difficulty identifying affected employees
The technology plan changed too quickly
Employee investment was not seriously considered
I don’t know
Other
15.
Which workforce outcomes are being tracked? (Multiple select)
Roles or positions removed
Roles redesigned
Employees trained
Employees reskilled
Employees redeployed
Employees who left the organization
Productivity
Work quality
Employee workload
Engagement
Retention
Impact on different employee groups
I don’t know
Other
No workforce outcomes are being tracked
16.
What information was missing when your team needed it most?