Plumbers Feedback Survey 2026 Section 1: About you and your current system Question Title * 1. Which best describes your role? (Required.) Self-employed plumber / sole trader Plumbing and heating engineer Plumbing business owner or manager Installer working for a contractor Maintenance engineer Apprentice Other (please specify) Question Title * 2. How many people work in your business? (Required.) Just me 2–5 6–10 11–25 26 or more Question Title * 3. How many years have you worked in plumbing or heating? (Required.) Less than 2 years 2–5 years 6–10 years 11–20 years More than 20 years Question Title * 4. Which merchants, retailers or suppliers do you use to buy plumbing and heating products? (Required.) City Plumbing Wolseley Plumb Centre PTS James Hargreaves Plumbing Supplies Williams Trade Supplies Plumbase Travis Perkins Jewson MKM Building Supplies Huws Gray Selco Builders Warehouse BSS Bradfords Building Supplies JT Atkinson Covers Timber & Builders Merchants RGB Building Supplies Screwfix Toolstation B&Q Wickes Online plumbing or trade supplier Independent plumbing and heating merchant Independent builders’ merchant Other (please specify) Question Title * 5. Which regions do you mainly work in? (Required.) London South East South West East of England East Midlands West Midlands North West North East Yorkshire and the Humber Scotland Wales Northern Ireland Republic of Ireland Other (please specify) Question Title * 6. What types of work do you regularly carry out? (Required.) Repairs and maintenance Home improvements and renovation Kitchen and bathroom installations Heating upgrades New-build housing Commercial projects Social housing Other (please specify) Question Title * 7. Approximately what percentage of your work is repair, maintenance and improvement (RMI)? (Required.) 0–20% 21–40% 41–60% 61–80% Question Title * 8. Which plumbing fitting system do you currently use most often? (Required.) Hep2O Keyless Hep2O Key System JG Speedfit PolyPlumb Merchant own brand Another plastic push-fit system Copper Other (please specify) Question Title * 9. Which other systems do you use, even occasionally? (Required.) Hep2O Keyless Hep2O Key System JG Speedfit PolyPlumb Merchant own brand Copper None / I use only one system Other (please specify) Question Title * 10. Before today, which statement best described your experience of Hep2O Keyless? (Required.) I use it regularly I use it occasionally I have tried it once or twice I am aware of it but have never used it I had not heard of it before this survey Question Title * 11. Which option below best describes you? (Required.) You currently use Hep2O Keyless regularly or occasionally You currently use the Hep2O Key System most often You mainly use another plastic system or copper, including if you have only tried Keyless once or twice. Next
