Questionnaire for removal customers How many times have you moved home in the past 5 years? Question Title * 1. How many times have you moved home in the past 5 years? 0 1 2 3 4 5 6 7 8 9 Other (please specify) OK Are you always satisfied with their removal service? Question Title * 2. Are you always satisfied with their removal service? Yes No I moved by myself I moved by myself because of finance I moved by myself because I don't know where to find removalists I moved by myself because I don't trust them Why Yes, No or I moved by myself? OK What do you want to know about removalist before confirming them? Question Title * 3. What do you want to know about removalist before confirming them? removal company's profile, history, reputation workers' profile, history, reputation workers' height and weight OK Do you think removal insurance is important and essential for moving home? Question Title * 4. Do you think removal insurance is important and essential for moving home? Yes No OK What feature do you like to see on an smartphone app? Question Title * 5. What feature do you like to see on an smartphone app? visualize removalists on map call button to connect to nearest available removalist(s) auction feature Search feature Comparison between available removalists Other (please specify) OK Do you want auction style website so that removalists may compete to give you the best deal and price? Question Title * 6. Do you want auction style website so that removalists may compete to give you the best deal and price? Yes No OK Which (source of) information do you find most helpful when choosing removalists? Question Title * 7. Which (source of) information do you find most helpful when choosing removalists? Web Magazine Distance Price Reputation My Experience with them Other (please specify) OK If you hesitate to call removalist(s), what would be the reason? Question Title * 8. If you hesitate to call removalist(s), what would be the reason? Cost Time (They may work slow) Goods security (worries for losing them) Other (please specify) OK Will you be more confident if you can see your removalist’s current truck location on the map in your smartphone real-time while moving home? Question Title * 9. Will you be more confident if you can see your removalist’s current truck location on the map in your smartphone real-time while moving home? Yes No OK Will you try non-professional removalists if you can get cheaper price? Question Title * 10. Will you try non-professional removalists if you can get cheaper price? Yes No OK DONE