2026 Information and Referral (I & R) Survey - Area Agency on Aging, Planning and Service Area 2

1.What is the name of your organization?

3.Name of contact person at your organization.

4.Email address for the contact person at your organization.

5.Does your organization provide I & R, or similar services, within Champaign, Clark, Darke, Greene, Logan, Miami, Montgomery, Preble and or Shelby counties?

If your answer is no, thank you for your time. Please submit the survey as is, with no need to answer Q6-Q9.

Yes

6.What is the scope of information & referral provided? Please select all that apply.

General Public/Underserved Populations: Anyone needing navigation to community resources, including uninsured individuals, non-English speakers, and disaster survivors.

Older Adults and People with Disabilities: Specialized services providing support such as adult day service, respite care, home health care, and transportation.

Crisis Intervention: Providing immediate, short-term support for individuals experiencing emergencies (e.g., suicide risk, domestic violence, homelessness).

Individuals with Mental Health/Addiction Issues: Specialized referrals for counseling, drug/alcohol treatment, and crisis intervention.

Veterans and Service men & women: Specialized resources addressing the unique needs of military personnel and their families.

Individuals and Families in Need: Those facing emergencies or seeking assistance with basic needs like food, clothing, housing, and utility bills.

Other (please specify)

7.What types of information and referral does your organization address?

General Community Resources: Provides access to basic needs like food, housing, utilities, and transportation.

Health and Human Services I&R: Specializes in connecting people to medical care, mental health resources, Medicaid, and specialized care.

Crisis Intervention and Counseling: Offers immediate assistance for emotional distress, bereavement, or urgent safety situations, including hotlines like 988.

Benefits Navigation/Eligibility Screening: Helps clients identify, apply for, and navigate social services or government benefits, such as health insurance or financial aid.

Advocacy and Specialized Services: Direct advocacy, support groups, and specialized support for specific populations.

Database and Information Services: Curators maintain databases of community resources to disseminate accurate, up-to-date data on service availability.

9.What are the most common outcomes of I & R?

Referral to a community resource organization.

Information provided verbally, electronically or USPS mailed.

Other (please specify)

Thank you for your time today! For any questions regarding this survey, please reach out to the contact below.

Chelsea Herdman

Community Services Director

Area Agency on Aging, PSA2

cherdman@info4seniors.org

937-341-3074

Current Progress,

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