Reporting a Repair

If the repair is an emergency (a flood, total loss of power, a gas leak, blocked sewers, loss of heating or the property needs securing) please call our 24 hour service on 03332 404 444. If you have a gas leak or smell gas call the National Gas Emergency Number straight away on 0800 111 999.

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* 1. Please enter your full name.

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* 2. Please let us know your full address,

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* 3. Please tell us your email address

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* 4. Please tell us your telephone number

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* 5. Where is the repair located?

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* 6. Please tell us more about the repair required in as much detail as possible to help us diagnose and provide a speedy response

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* 7. Please upload any photographs of the repair

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* 8. Please select all days/times that you are available.

The priority we give your repair will depend on its urgency. Outside of emergencies there are 2 other priorities, urgent repairs we aim to complete within 7 working days and routine repairs we aim to complete within 28 days. If something requires a replacement, this will likely be added to our planned works programme.

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* 9. I give permission to store and process my data for the purpose outlined in this form. For further information about how Freebridge Community Housing use your personal information, please view our Privacy Statement on our website

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