Recognizing that the building process has become increasingly complex with ever changing regulations, the City of Belleville is committed to providing the best possible customer service experience to each and every individual or business that interacts with the building department.  The department is required to implement the regulations prescribed by the Ontario Building Code to ensure all new construction is safe and meets all of the objectives of the code, and will do so to the best of their ability.  This survey will help gauge the customer service success of the department and will help to ensure the process continues to be a positive experience.

You are not required to disclose your name or contact information unless you would like to be contacted about your survey answers.

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* 1. What was the purpose of your application?

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* 2. In general terms, please describe the kind of building permit you received?

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* 3. If the permit was Commercial/Residential, did you submit your design using a:

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* 4. Are you the owner of the building/project?

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* 5. If yes, are you also the person actually doing the construction work?

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* 6. Are you a contractor hired to complete the project?

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* 7. How often do you apply for building permits?

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* 8. In general terms how would you rate the customer service you received from the Building Section of the City’s Engineering and Development Services department, during your recent transaction?

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* 9. Was the building permit approval process described to you by City staff at the beginning of the process?

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* 10. If so, did the process reasonably match the original description?

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* 11. Were there any deficiencies noted in your initial application?

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* 12. If yes, were the building code requirements/deficiencies explained to you in a satisfactory manner?

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* 13. Were your questions answered by City staff in a reasonable manner?

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* 14. Did the building inspector act in a professional manner?

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* 15. Was the building inspector knowledgeable?

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* 16. Were comments/permits provided in a timely manner/ within the mandated time frame?

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* 17. Inspectors require a minimum 24 hours notice (2 business days) for inspections. How quickly were staff able to respond to your inspection request?

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* 18. Did you receive any unplanned inspection visits?

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* 19. Were there any unexpected requirements/issues that resulted from the unplanned inspection?

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* 20. Do you have any suggestions for how the City could improve the building permit or building inspection process?

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* 21. How would you rate your overall experience with the building department?

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* 22. Please rate your overall satisfaction with the building permit process
(1=Dissatisfied, 5= Satisfied)

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* 23. Is there any information that could have been provided up front that would have made this process easier?

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* 24. Please feel free to provide any additional comments you feel are relevant:

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* 25. If you would like the City to contact you with regard to any comments or concerns you may have, please feel free to provide your name and contact phone number below:

Thank you for taking the time to complete this survey.  Your valuable feedback will help to ensure the City is meeting the needs and expectations of its residents and businesses.
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