Building Inspection Customer Service Survey

The City of Concord would like to get your feedback on the inspection services you received. Please take a few minutes to complete the following survey:

Which of the following best describes you?

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* 1. Which of the following best describes you?

Please identify your inspector (optional):

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* 2. Please identify your inspector (optional):

Was your inspector prompt and courteous?

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* 3. Was your inspector prompt and courteous?

Did you feel your inspector was thorough and knowledgeable?

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* 4. Did you feel your inspector was thorough and knowledgeable?

Did your inspector provide you with a written correction notice that was easy to read and understand?

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* 5. Did your inspector provide you with a written correction notice that was easy to read and understand?

Did your inspector clearly explain any corrections that were required?

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* 6. Did your inspector clearly explain any corrections that were required?

Was your inspector helpful in resolving any issues?

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* 7. Was your inspector helpful in resolving any issues?

Was scheduling your inspections easy to do?

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* 8. Was scheduling your inspections easy to do?

Please describe what you liked most about your inspection experience:

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* 9. Please describe what you liked most about your inspection experience:

Please describe any suggestions for improvements:

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* 10. Please describe any suggestions for improvements:

Would you like the Chief Building Official to contact you so you can provide direct feedback?

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* 11. Would you like the Chief Building Official to contact you so you can provide direct feedback?

This concludes the online survey. Thank you for participating in the City's continuous improvement process.

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