This year marks the 21st year of the Insurance Times Commercial and Personal Lines Broker Service Surveys, our longstanding investigation into the service and support provided by insurers to UK brokers. Your feedback helps insurers improve their products, service standards and broker relationships, driving positive change across the market.
All responses are strictly anonymous, and the survey takes just 3-5 minutes to complete. The survey closes on 6 December 2026, and if you can't finish in one sitting, you can return using the same link and continue where you left off.
As a thank you for taking part, you'll receive a complimentary executive summary of the results and be entered into a prize draw to win a £250 Amazon voucher.
If you experience any issues, please contact Savan Shah at savan.shah@insurancetimes.co.uk.
All responses are strictly anonymous, and the survey takes just 3-5 minutes to complete. The survey closes on 6 December 2026, and if you can't finish in one sitting, you can return using the same link and continue where you left off.
As a thank you for taking part, you'll receive a complimentary executive summary of the results and be entered into a prize draw to win a £250 Amazon voucher.
If you experience any issues, please contact Savan Shah at savan.shah@insurancetimes.co.uk.
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