The Brass Owl The Brass Owl Customer Survey Question Title * 1. How did you hear about The Brass Owl? Question Title * 2. How many times have you visited The Brass Owl? 1-2 times 3-5 times 5-10 times 10+ times Question Title * 3. What do you like about The Brass Owl experience? Question Title * 4. What do you dislike about The Brass Owl experience? Question Title * 5. What could be improved about The Brass Owl experience? Question Title * 6. Thinking about your most recent time at The Brass Owl… Why did you buy your purchase? What was the biggest reason for your purchase? (price, brand, perfect fit…etc.) Was it for you or a friend? Question Title * 7. What specific retailers or websites (besides The Brass Owl) do you typically buy the following categories? Shoes Jewelry Sunglasses Handbags Greeting cards Gifts (e.g. candles, mugs, books) Question Title * 8. What do you feel about the price points in The Brass Owl? Significantly expensive Somewhat expensive Average Somewhat less expensive Significantly less expensive Question Title * 9. What categories would you like to see more of at The Brass Owl? (Check all that apply) Shoes Sunglasses Jewelry Handbags Gifts (e.g. candles, mugs, books) Sleepwear/Clothing Kids/Baby gifts Satisfied as is Other (please specify) Question Title * 10. What brands in general would you be interested in seeing at The Brass Owl? Question Title * 11. What do you think of the hours at The Brass Owl (Sun-Fri 11am-8pm; Sat 11am-9pm) Works as is Prefer to stay open later Prefer to open earlier Prefer extended hours on a specific day (note day) Question Title * 12. Which of the following would bring you into The Brass Owl again? (check all that apply) A coupon as part of the newsletter New deliveries Pop-Up shops Workshops/Events I only go to The Brass Owl if I need a specific item Question Title * 13. Social Media Facebook Instagram Twitter Snapchat Pinterest Other I don't use social media What channels do you typically use? What channels do you typically use? Facebook What channels do you typically use? Instagram What channels do you typically use? Twitter What channels do you typically use? Snapchat What channels do you typically use? Pinterest What channels do you typically use? Other What channels do you typically use? I don't use social media What channels do you follow The Brass Owl? What channels do you follow The Brass Owl? Facebook What channels do you follow The Brass Owl? Instagram What channels do you follow The Brass Owl? Twitter What channels do you follow The Brass Owl? Snapchat What channels do you follow The Brass Owl? Pinterest What channels do you follow The Brass Owl? Other What channels do you follow The Brass Owl? I don't use social media What channels do you wish to see more of The Brass Owl on? What channels do you wish to see more of The Brass Owl on? Facebook What channels do you wish to see more of The Brass Owl on? Instagram What channels do you wish to see more of The Brass Owl on? Twitter What channels do you wish to see more of The Brass Owl on? Snapchat What channels do you wish to see more of The Brass Owl on? Pinterest What channels do you wish to see more of The Brass Owl on? Other What channels do you wish to see more of The Brass Owl on? I don't use social media Question Title * 14. What do you think of frequency of The Brass Owl e-mail blasts? Not enough Just right Too many Question Title * 15. Do you have any other comments, questions, or concerns? Question Title * 16. Tell us a little bit about you! Age Gender Zip code Household income Done
