Building Inspections Department Customer Service Please tell us how our Building Inspections Department is doing and how we can do better... Question Title * 1. Who are you? Development Application Contact Person (ex.: Contractor / Architect / Planner / Surveyor / etc.) City of McKinney Resident City of McKinney Business Owner City of McKinney Property Owner Other (please specify) Question Title * 2. What prompted your interaction with the Building Inspections Department? I'm processing a development application (ex.: building construction documents, tenant finish out, certificate of occupancy, building permit, etc.) I had questions about an inspection. I had questions about construction on a specific property. I had questions about contractor validations. I had questions about a building code. Other (please specify) Question Title * 3. What was the name of the Building Inspections Department employee(s) with whom you dealt? Question Title * 4. If you called or emailed an Building Inspections Department employee, did you get a call and/or email back within one business day? Yes No Not applicable Question Title * 5. The employee(s) I worked with was able to help me. Strongly Agree Agree Disagree Strongly Disagree Question Title * 6. The employee(s) I worked with displayed a positive attitude. Strongly Agree Agree Disagree Strongly Disagree Question Title * 7. The employee(s) I worked with was helpful, knowledgeable and professional. Strongly Agree Agree Disagree Strongly Disagree Question Title * 8. The employee(s) I worked with provided clear and concise information. Strongly Agree Agree Disagree Strongly Disagree Question Title * 9. Resources were available to address my needs. Strongly Agree Agree Disagree Strongly Disagree Question Title * 10. Resources on the website were useful and user-friendly. Strongly Agree Agree Disagree Strongly Disagree Question Title * 11. Resources on the website were easy to find and the website was easy to navigate. Strongly Agree Agree Disagree Strongly Disagree Question Title * 12. How could we have made your experience better and more productive? Question Title * 13. If you would like to discuss your experience with us further, please provide us with your name, email address and telephone number below. Done