INTRODUCTION

Thank you for inquiring about our Business Coaching and Mentoring Service. For us to prepare your personalised mentoring proposal, please complete this brief survey regarding your current business situation and where you would like to be within the next 1 - 2 years.

Based on the information you provide, we will will prepare a Business Health Summary which will highlight the opportunities within your organisation for maximizing your business success. Strategies to capitalise on these opportunities will be discussed n person with you as part of an initial scoping interview.

The information you provide will be kept strictly confidential between you and your Business Mentor, however if you do not wish to complete this survey online we would be pleased to conduct the survey at the initial interview.

* 1. Please provide your contact details

* 3. Business Success and Sustainability - Please rate your current business situation against the following elements:

  NOT ACCEPTABLE - immediate impact on business viability BELOW EXPECTATIONS - impacts on ongoing business sustainability ADEQUATE FOR VIABILITY - significant improvement opportunities WITHIN EXPECTATIONS - some improvement desirable ABOVE EXPECTATIONS - minimal improvement required
Profitability
Sales performance
Cash Flow
Debt management

* 4. Leadership and Management - How satisfied are you with the current leadership and governance environment?

  NOT ACCEPTABLE - immediate impact on business viability BELOW EXPECTATIONS - impacts on ongoing business sustainability ADEQUATE FOR VIABILITY - significant improvement opportunities WITHIN EXPECTATIONS - some improvement desirable ABOVE EXPECTATIONS - minimal improvement required
Clear company vision, mission & values
Leadership team commitment to excellence
Communication of goals throughout company
Supportive work environment

* 5. Strategy and planning - How effective is your company's strategic and operational planning?

  NOT ACCEPTABLE - immediate impact on business viability BELOW EXPECTATIONS - impacts on ongoing business sustainability ADEQUATE FOR VIABILITY - significant improvement opportunities WITHIN EXPECTATIONS - some improvement desirable ABOVE EXPECTATIONS - minimal improvement required
Strategic planning process
Strategy implementation
Annual business plans
Risk Analysis
Performance evaluation

* 6. Marketing and competition - How well do you know and manage your market and maintain competitive advantage?

  NOT ACCEPTABLE - immediate impact on business viability BELOW EXPECTATIONS - impacts on ongoing business sustainability ADEQUATE FOR VIABILITY - significant improvement opportunities WITHIN EXPECTATIONS - some improvement desirable ABOVE EXPECTATIONS - minimal improvement required
Knowledge of market & customer base
Competitor analysis & benchmarking
Product pricing and placement
promotional campaigns & evaluation
Customer satisfaction & feedback

* 7. Relationship management - How well does your company manage relationships with suppliers, partners and other stakeholders to add value to customers and clients? How satisfied are these stakeholders with their relationship with your business?

  NOT ACCEPTABLE - immediate impact on business viability BELOW EXPECTATIONS - impacts on ongoing business sustainability ADEQUATE FOR VIABILITY - significant improvement opportunities WITHIN EXPECTATIONS - some improvement desirable ABOVE EXPECTATIONS - minimal improvement required
Business networking events
Government stakeholders
Industry Associations
Community support
Strategic Alliances
Suppliers
Stakeholder feedback

* 8. Workforce planning and people development - Are you able to attract and retain the best employees? Is your business an "employer of choice" ? How effective and productive is your workforce?

  NOT ACCEPTABLE - immediate impact on business viability BELOW EXPECTATIONS - impacts on ongoing business sustainability ADEQUATE FOR VIABILITY - significant improvement opportunities WITHIN EXPECTATIONS - some improvement desirable ABOVE EXPECTATIONS - minimal improvement required
Recruitment & selection practices
Succession planning
Employee development strategies
Staff turnover
Addressing skills shortages
Employee remuneration & conditions
Performance appraisal & management
Employee relations & disputes

* 9. Quality and Compliance - Are you a Quality Assured company, if not, how adequate are your quality management systems, administrative procedures and compliance controls?

  NOT ACCEPTABLE - immediate impact on business viability BELOW EXPECTATIONS - impacts on ongoing business sustainability ADEQUATE FOR VIABILITY - significant improvement opportunities WITHIN EXPECTATIONS - some improvement desirable ABOVE EXPECTATIONS - minimal improvement required
Buildings & equipment
Security & Safety
Documented processes & procedures
Administrative accuracy
internal audit & review
External audit compliance
Response to grievances and complaints

* 10. Innovation and improvement: Is your business evolving and reinventing itself in line with market and global changes? Do you pay adequate attention to innovation and continuous improvement across all areas of your business?

  NOT ACCEPTABLE - immediate impact on business viability BELOW EXPECTATIONS - impacts on ongoing business sustainability ADEQUATE FOR VIABILITY - significant improvement opportunities WITHIN EXPECTATIONS - some improvement desirable ABOVE EXPECTATIONS - minimal improvement required
Innovations implemented within last 12 months
Continuous improvement processes
Budget allocated for research & development
Regular review of products & services
Environmental & sustainability indicators
Social responsibility indicators

* 11. Information Management - How adequately do you collect, analyse, report and communicate important information relating to key business issues which impact on your company, your employees and your customers

  NOT ACCEPTABLE - immediate impact on business viability BELOW EXPECTATIONS - impacts on ongoing business sustainability ADEQUATE FOR VIABILITY - significant improvement opportunities WITHIN EXPECTATIONS - some improvement desirable ABOVE EXPECTATIONS - minimal improvement required
Adequate management information systems
Transparent communication of information
Financial performance reporting
Organisational performance reporting
Learning and development information
Website/social networking media
Intranet/newsletters

* 12. Is there any specific area of your business, not covered above, which you believe you would benefit from a fresh perspective by an experienced business coach or mentor?

Thank you for completing this survey. We look forward to working with you to build your business success.

Patrick Bell, Managing Director, BizAdvice Pty Ltd.
Garry Thomas, Executive Director, BizAdvice Pty Ltd,

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