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* 1. How would you rate the operating hours of Bishop Dial-A-Ride?

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* 2. The cost to ride Dial-A-Ride is _____ .

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* 3. How do you rate the on-time arrival for prescheduled appointments?

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* 4. How would you rate the availability of requested appointment times?

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* 5. How do you rate the wait time?

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* 6. How would you rate driver courtesy?

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* 7. How do you rate driver assistance?

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* 8. How would you rate driver's ability to operate the bus safely?

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* 9. How would you rate dispatch courtesy?

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* 10. Rate the comfort and cleanliness of the vehicles

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* 11. Would you recommend Bishop Dial-A-Ride to a friend?

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* 12. Have you ever visited our website www.estransit.com?

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* 13. How many trips do you take per week on Bishop Dial-A-Ride?

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* 14. When was your most recent trip on Bishop Dial-A-Ride?

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* 15. What days do you ride on Dial-A-Ride? (check all that apply)

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* 16. What time of day do you use Dial-A-Ride? (Check all that apply)

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* 17. What is the purpose for your trips? (Check all that apply)

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* 18. Do you use a mobility device?

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* 19. How is the quality of service compared to 6 months or a year ago?

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* 20. What could ESTA do to best improve the Dial-A-Ride service in Bishop?

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* 21. Do you have any other comments, questions, or concerns?

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* 22. If you provide your email address, ESTA can contact you with transit updates and promotions. (optional)

Thank you for taking the time to complete this survey. Your feedback is very valuable.

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