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* 1. Were you greeted within 5 seconds of entering the Bike Shop? "Hi, Welcome to Bike Works.  How can we help you?"

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* 2. Were you asked what you are looking for? Bike? Accessories? Repair Services?

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* 3. If you were looking for a bike did the staff do the following?  Check all that apply

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* 4. If you were looking for repair services, Did the staff follow these steps ? Check all that apply

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* 5. Did the staff person tell you their name and ask you for your name?

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* 6. Did the staff person mention any of the following to you.  Check all that apply

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* 7. Was this your first time at Bike Works Bike Shop?

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* 8. Overall, did you feel welcomed in our community bike shop?

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* 9. Contact Info - Optional

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* 10. Demographics - Optional

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