Bike Works Bike Shop Customer Service Survey Question Title * 1. Were you greeted within 5 seconds of entering the Bike Shop? "Hi, Welcome to Bike Works. How can we help you?" Yes No Comments: OK Question Title * 2. Were you asked what you are looking for? Bike? Accessories? Repair Services? Yes No Comments: OK Question Title * 3. If you were looking for a bike did the staff do the following? Check all that apply Ask what type if riding you plan to do Ask what type of bike you think you want Ask what your budget is Show some bike options and encourage test rides Comments: OK Question Title * 4. If you were looking for repair services, Did the staff follow these steps ? Check all that apply Put your bike in a stand to get the best look at the bike Assess your bike for best and most comprehensive service- explain what needs to be fixed and offer a tune-up / repair package Ask what type of riding you do and intended use for the bike Comments: OK Question Title * 5. Did the staff person tell you their name and ask you for your name? Yes! What is the staff person's name: No. What did the staff person look like: Comments: OK Question Title * 6. Did the staff person mention any of the following to you. Check all that apply Bike Works is a non-profit Bike Works has programs for Youth and Adults Bike Works also sells new bikes that you can order (Soma, All-City, Surly) and showed you showroom models of them Bike Works is one of the exclusive installers of Bike Swift electric bike systems to be installed on people's own bikes and showed you our showroom model Bike Works can customize bikes- new handle bars, seats etc. or build one custom for you Bike Works staff offered you options for lights, locks, helmets, fenders, racks, bags etc. Bike Works staff asked you to make a donation at check-out if you purchased something Comments: OK Question Title * 7. Was this your first time at Bike Works Bike Shop? Yes No Comments: OK Question Title * 8. Overall, did you feel welcomed in our community bike shop? Yes No Comments: OK Question Title * 9. Contact Info - Optional Name Email Address Phone Number OK Question Title * 10. Demographics - Optional Race Gender Age Zip Code Other Info you wish to provide OK DONE