Bike Works Bike Shop Customer Service Survey

1.Were you greeted within 5 seconds of entering the Bike Shop? "Hi, Welcome to Bike Works. How can we help you?"

Yes

Comments:

2.Were you asked what you are looking for? Bike? Accessories? Repair Services?

Yes

Comments:

3.If you were looking for a bike did the staff do the following? Check all that apply

Ask what type if riding you plan to do

Ask what type of bike you think you want

Ask what your budget is

Show some bike options and encourage test rides

Comments:

4.If you were looking for repair services, Did the staff follow these steps ? Check all that apply

Put your bike in a stand to get the best look at the bike

Assess your bike for best and most comprehensive service- explain what needs to be fixed and offer a tune-up / repair package

Ask what type of riding you do and intended use for the bike

Comments:

5.Did the staff person tell you their name and ask you for your name?

Yes! What is the staff person's name:

No. What did the staff person look like:

Comments:

6.Did the staff person mention any of the following to you. Check all that apply

Bike Works is a non-profit

Bike Works has programs for Youth and Adults

Bike Works also sells new bikes that you can order (Soma, All-City, Surly) and showed you showroom models of them

Bike Works is one of the exclusive installers of Bike Swift electric bike systems to be installed on people's own bikes and showed you our showroom model

Bike Works can customize bikes- new handle bars, seats etc. or build one custom for you

Bike Works staff offered you options for lights, locks, helmets, fenders, racks, bags etc.

Bike Works staff asked you to make a donation at check-out if you purchased something

Comments:

7.Was this your first time at Bike Works Bike Shop?

Yes

Comments:

8.Overall, did you feel welcomed in our community bike shop?

Yes

Comments:

9.Contact Info - Optional

Name

Email Address

Phone Number

10.Demographics - Optional

Race

Gender

Age

Zip Code

Other Info you wish to provide

Current Progress,

0 of 10 answered