Client Feedback Survey

Question Title

* 1. How satisfied were you with the overall service received from us?

	Extremely satisfied	Satisfied	Not satisfied	Unsure
Please choose one option	Please choose one option Extremely satisfied	Please choose one option Satisfied	Please choose one option Not satisfied	Please choose one option Unsure

Question Title

* 2. In general, how satisfied were you with the service you received from Beverley Morris & Co. in relation to:

	Extremely satisfied	Satisfied	Not satisfied	Unsure
Friendliness of our reception and secretarial staff	Friendliness of our reception and secretarial staff Extremely satisfied	Friendliness of our reception and secretarial staff Satisfied	Friendliness of our reception and secretarial staff Not satisfied	Friendliness of our reception and secretarial staff Unsure
Ability to contact us by telephone and/or email	Ability to contact us by telephone and/or email Extremely satisfied	Ability to contact us by telephone and/or email Satisfied	Ability to contact us by telephone and/or email Not satisfied	Ability to contact us by telephone and/or email Unsure
Location and ease of access to our offices	Location and ease of access to our offices Extremely satisfied	Location and ease of access to our offices Satisfied	Location and ease of access to our offices Not satisfied	Location and ease of access to our offices Unsure
Timeliness in responding to telephone, emails and letters	Timeliness in responding to telephone, emails and letters Extremely satisfied	Timeliness in responding to telephone, emails and letters Satisfied	Timeliness in responding to telephone, emails and letters Not satisfied	Timeliness in responding to telephone, emails and letters Unsure
The turn-around time on your matter	The turn-around time on your matter Extremely satisfied	The turn-around time on your matter Satisfied	The turn-around time on your matter Not satisfied	The turn-around time on your matter Unsure
Clarity of written communication	Clarity of written communication Extremely satisfied	Clarity of written communication Satisfied	Clarity of written communication Not satisfied	Clarity of written communication Unsure
Quality of legal advice	Quality of legal advice Extremely satisfied	Quality of legal advice Satisfied	Quality of legal advice Not satisfied	Quality of legal advice Unsure

Question Title

* 3. Having received your bill for legal fees and disbursements:

	Yes	No
Was your bill the same as the price estimated?	Was your bill the same as the price estimated? Yes	Was your bill the same as the price estimated? No
Do you think the service we offer is value for money?	Do you think the service we offer is value for money? Yes	Do you think the service we offer is value for money? No

Question Title

* 4. What could we do to improve the service you received from us?

Question Title

* 5. Would you recommend our firm to your friends and family?

	Yes	No
Recommend	Recommend Yes	Recommend No

Question Title

* 6. Was this a conveyancing matter?

	Yes	No
Conveyancing	Conveyancing Yes	Conveyancing No

Question Title

* 7. Name of the person handling your matter:

It would be useful for us if you would complete the details below but understand if you would prefer to remain anonymous.

Question Title

* 8. Your name:

Question Title

* 9. Client reference number:

Question Title

* 10. Today's date:

date

Date