Library Services Survey

In an effort to best utilize the Berlin Public Library’s resources, please share your opinions regarding the services we are providing and how we can serve you better.

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* DESCRIBE YOURSELF:

Gender?

Male

Female

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* Age?

Middle School

High School

18 – 25

26 – 40

41 – 55

56 – 65

Over 65

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* How often do you visit?

Several times/week

Once/week

Once/month

Few times/year

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* Time you usually visit?

Mornings

Afternoons

After School

Evenings

Weekends

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* HOW ARE WE DOING NOW?

On a scale of 1 highly disagree to 10 highly agree, please select your answer:

	1 - highly disagree	2	3	4	5	6	7	8	9	10 - highly agree	N/A
The computer and internet access is sufficient for my needs.	The computer and internet access is sufficient for my needs. 1 - highly disagree	The computer and internet access is sufficient for my needs. 2	The computer and internet access is sufficient for my needs. 3	The computer and internet access is sufficient for my needs. 4	The computer and internet access is sufficient for my needs. 5	The computer and internet access is sufficient for my needs. 6	The computer and internet access is sufficient for my needs. 7	The computer and internet access is sufficient for my needs. 8	The computer and internet access is sufficient for my needs. 9	The computer and internet access is sufficient for my needs. 10 - highly agree	The computer and internet access is sufficient for my needs. N/A
I am satisfied with the size & diversity of the library’s selections.	I am satisfied with the size & diversity of the library’s selections. 1 - highly disagree	I am satisfied with the size & diversity of the library’s selections. 2	I am satisfied with the size & diversity of the library’s selections. 3	I am satisfied with the size & diversity of the library’s selections. 4	I am satisfied with the size & diversity of the library’s selections. 5	I am satisfied with the size & diversity of the library’s selections. 6	I am satisfied with the size & diversity of the library’s selections. 7	I am satisfied with the size & diversity of the library’s selections. 8	I am satisfied with the size & diversity of the library’s selections. 9	I am satisfied with the size & diversity of the library’s selections. 10 - highly agree	I am satisfied with the size & diversity of the library’s selections. N/A
The library does a good job of meeting my areas of interest.	The library does a good job of meeting my areas of interest. 1 - highly disagree	The library does a good job of meeting my areas of interest. 2	The library does a good job of meeting my areas of interest. 3	The library does a good job of meeting my areas of interest. 4	The library does a good job of meeting my areas of interest. 5	The library does a good job of meeting my areas of interest. 6	The library does a good job of meeting my areas of interest. 7	The library does a good job of meeting my areas of interest. 8	The library does a good job of meeting my areas of interest. 9	The library does a good job of meeting my areas of interest. 10 - highly agree	The library does a good job of meeting my areas of interest. N/A
Staff is helpful and knowledgeable in locating materials.	Staff is helpful and knowledgeable in locating materials. 1 - highly disagree	Staff is helpful and knowledgeable in locating materials. 2	Staff is helpful and knowledgeable in locating materials. 3	Staff is helpful and knowledgeable in locating materials. 4	Staff is helpful and knowledgeable in locating materials. 5	Staff is helpful and knowledgeable in locating materials. 6	Staff is helpful and knowledgeable in locating materials. 7	Staff is helpful and knowledgeable in locating materials. 8	Staff is helpful and knowledgeable in locating materials. 9	Staff is helpful and knowledgeable in locating materials. 10 - highly agree	Staff is helpful and knowledgeable in locating materials. N/A
The library facility is clean and well-kept.	The library facility is clean and well-kept. 1 - highly disagree	The library facility is clean and well-kept. 2	The library facility is clean and well-kept. 3	The library facility is clean and well-kept. 4	The library facility is clean and well-kept. 5	The library facility is clean and well-kept. 6	The library facility is clean and well-kept. 7	The library facility is clean and well-kept. 8	The library facility is clean and well-kept. 9	The library facility is clean and well-kept. 10 - highly agree	The library facility is clean and well-kept. N/A
I feel welcome at the library.	I feel welcome at the library. 1 - highly disagree	I feel welcome at the library. 2	I feel welcome at the library. 3	I feel welcome at the library. 4	I feel welcome at the library. 5	I feel welcome at the library. 6	I feel welcome at the library. 7	I feel welcome at the library. 8	I feel welcome at the library. 9	I feel welcome at the library. 10 - highly agree	I feel welcome at the library. N/A
If you homeschool: The library meets my needs.	If you homeschool: The library meets my needs. 1 - highly disagree	If you homeschool: The library meets my needs. 2	If you homeschool: The library meets my needs. 3	If you homeschool: The library meets my needs. 4	If you homeschool: The library meets my needs. 5	If you homeschool: The library meets my needs. 6	If you homeschool: The library meets my needs. 7	If you homeschool: The library meets my needs. 8	If you homeschool: The library meets my needs. 9	If you homeschool: The library meets my needs. 10 - highly agree	If you homeschool: The library meets my needs. N/A

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* HOW CAN WE IMPROVE?

The current weekday hours are:
Mon. – Thurs. 9:00 a.m. – 8:00 p.m.
Friday 9:00 a.m. – 6:00 p.m.

The current weekend hours are:
Saturday 9:00 a.m. – 5:00 p.m. (9:00 – 1:00 in the summer)
Sunday Closed

Would you utilize Sunday hours, even if this means reducing hours on other days?

YES

NO

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* Would you make a change to the opening/closing hours?

YES

NO

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* Would you make a change to the weekend hours?

YES

NO

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* Please comment on changes which would be helpful to you:

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* Please rank the library’s TOP SIX services in order of importance to you. The library’s services include:

	Most Important	Second	Third	Fourth	Fifth	Sixth
print books	print books Most Important	print books Second	print books Third	print books Fourth	print books Fifth	print books Sixth
newspapers and magazines	newspapers and magazines Most Important	newspapers and magazines Second	newspapers and magazines Third	newspapers and magazines Fourth	newspapers and magazines Fifth	newspapers and magazines Sixth
computer/internet usage	computer/internet usage Most Important	computer/internet usage Second	computer/internet usage Third	computer/internet usage Fourth	computer/internet usage Fifth	computer/internet usage Sixth
DVDs and audio CDs	DVDs and audio CDs Most Important	DVDs and audio CDs Second	DVDs and audio CDs Third	DVDs and audio CDs Fourth	DVDs and audio CDs Fifth	DVDs and audio CDs Sixth
audio books	audio books Most Important	audio books Second	audio books Third	audio books Fourth	audio books Fifth	audio books Sixth
online language learning	online language learning Most Important	online language learning Second	online language learning Third	online language learning Fourth	online language learning Fifth	online language learning Sixth
book discussions	book discussions Most Important	book discussions Second	book discussions Third	book discussions Fourth	book discussions Fifth	book discussions Sixth
E-book downloads	E-book downloads Most Important	E-book downloads Second	E-book downloads Third	E-book downloads Fourth	E-book downloads Fifth	E-book downloads Sixth
tax forms	tax forms Most Important	tax forms Second	tax forms Third	tax forms Fourth	tax forms Fifth	tax forms Sixth
genealogy research	genealogy research Most Important	genealogy research Second	genealogy research Third	genealogy research Fourth	genealogy research Fifth	genealogy research Sixth
children’s programs	children’s programs Most Important	children’s programs Second	children’s programs Third	children’s programs Fourth	children’s programs Fifth	children’s programs Sixth
movie night	movie night Most Important	movie night Second	movie night Third	movie night Fourth	movie night Fifth	movie night Sixth
large print books	large print books Most Important	large print books Second	large print books Third	large print books Fourth	large print books Fifth	large print books Sixth
delivery to seniors and the homebound	delivery to seniors and the homebound Most Important	delivery to seniors and the homebound Second	delivery to seniors and the homebound Third	delivery to seniors and the homebound Fourth	delivery to seniors and the homebound Fifth	delivery to seniors and the homebound Sixth

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* Would the use of a private study room be useful to you?

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* What services/materials might we add or expand to improve our library?

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* Name/Address (optional):

Name:

Address:

City/Town:

ZIP: