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Library Services Survey
In an effort to best utilize the Berlin Public Library’s resources, please share your opinions regarding the services we are providing and how we can serve you better.
DESCRIBE YOURSELF:
Gender?
Male
Female
Age?
Middle School
High School
18 – 25
26 – 40
41 – 55
56 – 65
Over 65
How often do you visit?
Several times/week
Once/week
Once/month
Few times/year
Time you usually visit?
Mornings
Afternoons
After School
Evenings
Weekends
HOW ARE WE DOING NOW?
On a scale of 1 highly disagree to 10 highly agree, please select your answer:
1 - highly disagree
2
3
4
5
6
7
8
9
10 - highly agree
N/A
The computer and internet access is sufficient for my needs.
1 - highly disagree
2
3
4
5
6
7
8
9
10 - highly agree
N/A
I am satisfied with the size & diversity of the library’s selections.
1 - highly disagree
2
3
4
5
6
7
8
9
10 - highly agree
N/A
The library does a good job of meeting my areas of interest.
1 - highly disagree
2
3
4
5
6
7
8
9
10 - highly agree
N/A
Staff is helpful and knowledgeable in locating materials.
1 - highly disagree
2
3
4
5
6
7
8
9
10 - highly agree
N/A
The library facility is clean and well-kept.
1 - highly disagree
2
3
4
5
6
7
8
9
10 - highly agree
N/A
I feel welcome at the library.
1 - highly disagree
2
3
4
5
6
7
8
9
10 - highly agree
N/A
If you homeschool: The library meets my needs.
1 - highly disagree
2
3
4
5
6
7
8
9
10 - highly agree
N/A
HOW CAN WE IMPROVE?
The current weekday hours are:
Mon. – Thurs. 9:00 a.m. – 8:00 p.m.
Friday 9:00 a.m. – 6:00 p.m.
The current weekend hours are:
Saturday 9:00 a.m. – 5:00 p.m. (9:00 – 1:00 in the summer)
Sunday Closed
Would you utilize Sunday hours, even if this means reducing hours on other days?
YES
NO
Would you make a change to the opening/closing hours?
YES
NO
Would you make a change to the weekend hours?
YES
NO
Please comment on changes which would be helpful to you:
Please rank the library’s TOP SIX services in order of importance to you. The library’s services include:
Most Important
Second
Third
Fourth
Fifth
Sixth
print books
newspapers and magazines
computer/internet usage
DVDs and audio CDs
audio books
online language learning
book discussions
E-book downloads
tax forms
genealogy research
children’s programs
movie night
large print books
delivery to seniors and the homebound
Would the use of a private study room be useful to you?
What services/materials might we add or expand to improve our library?
Name/Address (optional):
Name:
Address:
City/Town:
ZIP:
