Our goal is to provide the highest quality library service available within the constraints of the Library's operating budget. Your answers will provide guidance for current and future servics.

* 1. The Bedford Public Library is doing a good job of providing for my library needs.

* 2. Rate the customer service you receive from the Bedford Public Library staff.

  Excellent Good Fair Poor Unknown
Availablity of staff to quickly assist you
Friendliness/Helpfulness of staff
Knowledge of staff

* 3. Rate Your Satisfaction with the New Library Services.

  Excellent Good Fair Poor Unknown
Book Club Kits
STEM Kits
Online Job Coaching (JobNow)
Online Homework Tutorials (HelpNow)
Text Notifications

* 4. Rate your satisfaction with the Library's existing resources and services.

  Excellent Good Fair Poor Unknown
Computers
Printers
Speed of Internet
Website
Date Due Reminders
Holds Pickup Window
Classes and Events
Low Vision Resources

* 5. Rate Your Satisfaction with the Digital Collection.

  Excellent Good Fair Poor Unknown
Hoopla
OverDrive (Libby App)
RB Digital Magazines

* 6. Rate your satisfaction with the Library's existing collection.

  Excellent Good Fair Poor Unknown
Adult Fiction
Adult Large Print
Adult Non-fiction
Audio Books
DVDs
Teen Fiction
Children's Fiction
Children's Non-fiction
Children's DVDs/CDs

* 7. Please rate the following library services you feel are important to the community.

  Very Important Important No opinion Not Important Not important at all
Checking out materials
Getting information
Using digital collection
Using a computer/Internet
Free Wifi
Printer, scanner & fax 
Adult Classes & Events
Teen Classes & Events
Children's Classes & Events

* 8. Because of the Library I... (Check all that apply)

* 9. What is your overall grade for the Bedford Public Library?

* 10. What do you like best about the Bedford Public Library?

* 11. Give us one way the Bedford Public Library can improve:

* 12. If you haven't used the Library regularly (more than once in the past 12 months) please tell us why. Please check all that apply.

* 13. What ages live in your household?  Please check all that apply.

* 14. Do you or someone in your household have a library card?

* 15. What is your Zip code?

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