Conducting client satisfaction surveys in our practice can lend exceptional insight into how to improve quality of care. When performed thoughtfully and with adequate follow-up, the results of these surveys can immediately affect the way our practice does business. Satisfied clients are essential to our continued success.

According to our records, you attended one (1) session at Bayside Behavioral Health Center. Please tell us your opinion of the service you received from your therapist. Your responses will be kept strictly confidential. Thank you for your help!

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* 1. It was easy and convenient to make appointments by phone.

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* 2. My appointments were available within a reasonable amount of time.

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* 3. I was able to receive care for a problem as soon as I wanted.

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* 4. The check-in process was easy and efficient.

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* 5. I spent little time waiting in the reception area.

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* 6. The staff was good about keeping me informed if my appointment was delayed (if applicable).

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* 7. It was easy and convenient to get a referral when I needed one (if applicable).

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* 8. Staff members were courteous when they took my calls.

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* 9. The front desk staff were courteous and friendly.

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* 10. The front desk staff showed genuine, caring concern for me.

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* 11. Staff were very helpful in assisting me with billing or insurance questions.

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* 12. I found the qualifications of the therapists and the quality of their practices to be excellent.

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* 13. My phone calls were answered promptly.

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* 14. My phone calls were returned in a timely manner.

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* 15. I am able to get advice or help when needed during office hours.

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* 16. Results of any assessments, diagnostics, or other testing were explained to me in a way that I understood (if applicable).

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* 17. My testing results were reported to me in a reasonable amount of time (if applicable).

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* 18. I found the information materials to be effective (if applicable).

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* 19. I was able to receive assistance when needed after hours (if applicable).

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* 20. The therapist listened carefully to what I had to say.

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* 21. The therapist took time to answer my questions.

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* 22. The therapist spent quality time with me during my appointment.

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* 23. The therapist explained things in a way that I could understand.

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* 24. The therapist gave me advice on ways to stay emotionally and physically healthy.

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* 25. I found the sessions to be beneficial and that my treatment plan goals were addressed and improved.

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* 26. The center's hours of operation were convenient for me.

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* 27. I found the center to be comfortable.

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* 28. I found the center to be clean and hygienic.

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* 29. I found the center to be safe and I felt safe during my time spent there.

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* 30. The center had adequate parking.

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* 31. The staff and practice demonstrate a high and respectful level of professionalism.

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* 32. The overall quality of care at the center is excellent.

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* 33. The overall rating of care from the therapist and staff members is excellent.

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* 34. I would recommend Bayside Behavioral Health Center to others.

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* 35. Please use this space if you have any comments or additional feedback you would like to provide us:

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* 36. Sex/Gender of Client

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* 37. Race/Ethnicity of Client

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* 38. Are you...

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* 39. Name of the therapist(s). Please note this question is optional and you do not have to provide a response.

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* 40. What month and year did the client begin receiving services at Bayside Behavioral Health Center? Please note this question is optional and you do not have to provide a response.

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