28 FSS Customer Survey - Bandit Lanes

Thank you for participating in our 2026 FSS Customer Survey! Your feedback will help FSS better serve you and team Ellsworth.

Click the link at the end of this survey to enter to win one of our grand prizes! Contact information will be submitted in a separate form - all survey answers will be 100% anonymous.

Demographic Information

Question Title

1. What is your affiliation with Ellsworth AFB? (Required.)

Active Duty - Enlisted

Active Duty - Officer

Spouse or Family Member

Civilian Employee

Retiree

Guard/Reserve Member

Contractor

Other (please specify)

Question Title

2. Age Group: (Required.)

Under 18

18-24

25-34

35-44

45-54

55-64

65+

Question Title

3. Do you have children in your household? (Required.)

Yes

Question Title

4. If you answered yes, what age group(s) best describe the kids in your household?

Babies/Young Children (under age 5)

Elementary School Age (5 - 10)

Middle School Age (11 - 14)

High School Age (15 - 18)

Bandit Lanes: Bowling, Snack Bar, and Safari Land

Question Title

5. Overall, how would you rate Bandit Lanes? (Required.)

Question Title

6. How often do you visit Bandit Lanes? (Required.)

Every day

1 - 3 times a week

Once or twice a month

Less than once a month

Rarely/Never

Question Title

7. When you do visit, what are you here for? (Check all that apply) (Required.)

Breakfast

Lunch

Dinner

Bowling with Friends/Family

Bowling Leagues

Safari Land Indoor Playground

Birthday Parties

Special Events

Other (please specify)

Question Title

8. When you're deciding whether or not to visit Bandit Lanes, which of these is most important to you? (Please rank from 1 - most important to 10 - least important) (Required.)

Question Title

9. How satisfied are you with the following at Bandit Lanes? (Required.)

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Menu Options	Menu Options Very Dissatisfied	Menu Options Dissatisfied	Menu Options Neutral	Menu Options Satisfied	Menu Options Very Satisfied
Menu Pricing	Menu Pricing Very Dissatisfied	Menu Pricing Dissatisfied	Menu Pricing Neutral	Menu Pricing Satisfied	Menu Pricing Very Satisfied
Timeliness of Food Service	Timeliness of Food Service Very Dissatisfied	Timeliness of Food Service Dissatisfied	Timeliness of Food Service Neutral	Timeliness of Food Service Satisfied	Timeliness of Food Service Very Satisfied
Customer Service (Bowling)	Customer Service (Bowling) Very Dissatisfied	Customer Service (Bowling) Dissatisfied	Customer Service (Bowling) Neutral	Customer Service (Bowling) Satisfied	Customer Service (Bowling) Very Satisfied
Customer Service (Snack Bar)	Customer Service (Snack Bar) Very Dissatisfied	Customer Service (Snack Bar) Dissatisfied	Customer Service (Snack Bar) Neutral	Customer Service (Snack Bar) Satisfied	Customer Service (Snack Bar) Very Satisfied
Bowling Equipment Quality	Bowling Equipment Quality Very Dissatisfied	Bowling Equipment Quality Dissatisfied	Bowling Equipment Quality Neutral	Bowling Equipment Quality Satisfied	Bowling Equipment Quality Very Satisfied
Cleanliness/Facility Appearance	Cleanliness/Facility Appearance Very Dissatisfied	Cleanliness/Facility Appearance Dissatisfied	Cleanliness/Facility Appearance Neutral	Cleanliness/Facility Appearance Satisfied	Cleanliness/Facility Appearance Very Satisfied
Events/Tournaments	Events/Tournaments Very Dissatisfied	Events/Tournaments Dissatisfied	Events/Tournaments Neutral	Events/Tournaments Satisfied	Events/Tournaments Very Satisfied
Operating Hours	Operating Hours Very Dissatisfied	Operating Hours Dissatisfied	Operating Hours Neutral	Operating Hours Satisfied	Operating Hours Very Satisfied

Question Title

10. How do you get your information on Bandit Lanes services and events? (Select all that apply) (Required.)

I follow the FSS Facebook page

I follow the Bandit Lanes Facebook page

Posts shared to Facebook groups I'm in (Ellsworth Families)

I follow the FSS Instagram page

I'm in the FSS Discord Server

EllsworthFSS.com

Email/Newsletter

Posters, flyers, and other ads on base

Word of mouth

Ellsworth Happenings App

Other (please specify)

Question Title

11. Where would you prefer to get your information on FSS services and events? What areas should we focus on to reach you better? (Select all that apply) (Required.)

Posts on the FSS Facebook Page

Posts on the Bandit Lanes Facebook page

Videos on Facebook/Instagram Reels

Discord

Threads/X

EllsworthFSS.com

The Ellsworth Happenings App

Posters, flyers and other ads on base

Email (government email)

Email (personal)

Information shared through my squadron leadership/briefs at CC calls

Physical flyers in my mailbox

Text messages

Other (please specify)

Question Title

12. What's something you think we do well at Bandit Lanes?

Question Title

13. What's something you think we could improve on, or something you wish we offered at Bandit Lanes?

Question Title

14. Got any other comments for us?

Thank you for taking the Bandit Lanes customer survey!

Click "done" below and you'll see a link to a separate form to enter to win one of our grand prizes - the contact information you enter will not be tied to your customer survey answers in any way.

You can get another drawing entry for every survey you take - visit EllsworthFSS.com to find the full list and have the best chance to win!

28th Force Support Squadron Marketing Office
marketing1@us.af.mil • EllsworthFSS.com

28 FSS Customer Survey - Bandit Lanes

Question Title

* 1. What is your affiliation with Ellsworth AFB? (Required.)

Question Title

* 2. Age Group: (Required.)

Question Title

* 3. Do you have children in your household? (Required.)

Question Title

* 4. If you answered yes, what age group(s) best describe the kids in your household?

Question Title

* 5. Overall, how would you rate Bandit Lanes? (Required.)

Question Title

* 6. How often do you visit Bandit Lanes? (Required.)

Question Title

* 7. When you do visit, what are you here for? (Check all that apply) (Required.)

Question Title

* 8. When you're deciding whether or not to visit Bandit Lanes, which of these is most important to you? (Please rank from 1 - most important to 10 - least important) (Required.)

Question Title

* 9. How satisfied are you with the following at Bandit Lanes? (Required.)

Question Title

* 10. How do you get your information on Bandit Lanes services and events? (Select all that apply) (Required.)

Question Title

* 11. Where would you prefer to get your information on FSS services and events? What areas should we focus on to reach you better? (Select all that apply) (Required.)

Question Title

* 12. What's something you think we do well at Bandit Lanes?

Question Title

* 13. What's something you think we could improve on, or something you wish we offered at Bandit Lanes?

Question Title

* 14. Got any other comments for us?

1. What is your affiliation with Ellsworth AFB? (Required.)

2. Age Group: (Required.)

3. Do you have children in your household? (Required.)

4. If you answered yes, what age group(s) best describe the kids in your household?

5. Overall, how would you rate Bandit Lanes? (Required.)

6. How often do you visit Bandit Lanes? (Required.)

7. When you do visit, what are you here for? (Check all that apply) (Required.)

8. When you're deciding whether or not to visit Bandit Lanes, which of these is most important to you? (Please rank from 1 - most important to 10 - least important) (Required.)

9. How satisfied are you with the following at Bandit Lanes? (Required.)

10. How do you get your information on Bandit Lanes services and events? (Select all that apply) (Required.)

11. Where would you prefer to get your information on FSS services and events? What areas should we focus on to reach you better? (Select all that apply) (Required.)

12. What's something you think we do well at Bandit Lanes?

13. What's something you think we could improve on, or something you wish we offered at Bandit Lanes?

14. Got any other comments for us?