NHS Friends and Family Test

The Government has requested all GP Surgeries to ask their patients the following question.

“How likely are you to recommend your Surgery to friends and family if they needed similar care or treatment?"

It is very important that we hear from our patients but on its own, this question does not really help us at all.

This is because we would not know the reason for a response. Nor would we know if the reason for a response were due to anything over which we would have any control.

To help us to help you, we are asking if you can please give a detailed reason for your answer.

This will help us improve our service to you as much as we are able, within the limits of the severe cut backs in our funding.

We also have a full patient questionnaire and a digital suggestions box to receive your feedback. We welcome your ideas, and where we have resources we will aim to make the improvements you suggest.

Thank you

Ball Tree

Question Title

* 1. “How likely are you to recommend our Surgery to family and friends if they needed similar care or treatment?

Question Title

* 2. Please provide a reason for your answer so that we can learn from your thoughts.
Please also remember that this survey is anonymous so please do not include any personal information.

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