Metro BREEZ Survey

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* 1. Have you used the Metro BREEZ Express Service which provides express transit service to Freeport, Yarmouth, Falmouth and Portland?

Yes

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* 2. If you answered NO to Question 1, please tell us why:

Doesn't go where I need to go.

Schedule does not work for me.

Travel time to my destination is too long.

Unsure how to use the service.

Not able to get to bus stop.

Cost is too high.

Other.

Help Metro improve the BREEZ by providing additional information about your answer.

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* 3. If you answered YES to Question 1, how often do you usually ride the BREEZ in an average week?

Daily

2-4 times per week

1-2 times per week

Occasionally

Rarely

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* 4. Please tell us the reasons you use the BREEZ (Please check all that apply):

Work

School

Medical

Shopping

Recreation

Connect to other bus and rail service

Other

If other, please describe:

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* 5. Please tell us about your experience using the BREEZ:

	Excellent	Good	Fair	Poor
Route (Gets me where I need to go)	Route (Gets me where I need to go) Excellent	Route (Gets me where I need to go) Good	Route (Gets me where I need to go) Fair	Route (Gets me where I need to go) Poor
On-time performance	On-time performance Excellent	On-time performance Good	On-time performance Fair	On-time performance Poor
Buses (Features and condition)	Buses (Features and condition) Excellent	Buses (Features and condition) Good	Buses (Features and condition) Fair	Buses (Features and condition) Poor
Schedule	Schedule Excellent	Schedule Good	Schedule Fair	Schedule Poor
Travel time (Speed)	Travel time (Speed) Excellent	Travel time (Speed) Good	Travel time (Speed) Fair	Travel time (Speed) Poor
Bus Driver (Professional)	Bus Driver (Professional) Excellent	Bus Driver (Professional) Good	Bus Driver (Professional) Fair	Bus Driver (Professional) Poor
Southern Maine Transit Tracker (SMTT) - Real-time Arrival Information	Southern Maine Transit Tracker (SMTT) - Real-time Arrival Information Excellent	Southern Maine Transit Tracker (SMTT) - Real-time Arrival Information Good	Southern Maine Transit Tracker (SMTT) - Real-time Arrival Information Fair	Southern Maine Transit Tracker (SMTT) - Real-time Arrival Information Poor
Fares (Cost to ride)	Fares (Cost to ride) Excellent	Fares (Cost to ride) Good	Fares (Cost to ride) Fair	Fares (Cost to ride) Poor

Help us improve the BREEZ by explaining your fair or poor ratings above or describing a separate concern.

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* 6. Please tell us how IMPORTANT the following possible improvements are to you:

	Most Important	Important	Not Very Important	Not At All Important
Evening service	Evening service Most Important	Evening service Important	Evening service Not Very Important	Evening service Not At All Important
Higher daytime frequency	Higher daytime frequency Most Important	Higher daytime frequency Important	Higher daytime frequency Not Very Important	Higher daytime frequency Not At All Important
Expansion to Brunswick	Expansion to Brunswick Most Important	Expansion to Brunswick Important	Expansion to Brunswick Not Very Important	Expansion to Brunswick Not At All Important
More trips on Saturday	More trips on Saturday Most Important	More trips on Saturday Important	More trips on Saturday Not Very Important	More trips on Saturday Not At All Important
Add Sunday service	Add Sunday service Most Important	Add Sunday service Important	Add Sunday service Not Very Important	Add Sunday service Not At All Important
Bigger buses	Bigger buses Most Important	Bigger buses Important	Bigger buses Not Very Important	Bigger buses Not At All Important
Direct service to Portland Jetport	Direct service to Portland Jetport Most Important	Direct service to Portland Jetport Important	Direct service to Portland Jetport Not Very Important	Direct service to Portland Jetport Not At All Important
More convenient connections to Amtrak Downeaster/Concord Coach Lines	More convenient connections to Amtrak Downeaster/Concord Coach Lines Most Important	More convenient connections to Amtrak Downeaster/Concord Coach Lines Important	More convenient connections to Amtrak Downeaster/Concord Coach Lines Not Very Important	More convenient connections to Amtrak Downeaster/Concord Coach Lines Not At All Important
Bus Shelters	Bus Shelters Most Important	Bus Shelters Important	Bus Shelters Not Very Important	Bus Shelters Not At All Important
Added stops/destinations	Added stops/destinations Most Important	Added stops/destinations Important	Added stops/destinations Not Very Important	Added stops/destinations Not At All Important
Other (Write in below)	Other (Write in below) Most Important	Other (Write in below) Important	Other (Write in below) Not Very Important	Other (Write in below) Not At All Important

Other (please specify)

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* 7. Have you seen advertising for the Metro BREEZ?

Yes

If YES, please tell us where you've seen Metro BREEZ Advertising (e.g., print newspaper, online, radio, etc.)

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* 8. If you answered YES to question 7, what was your impression?

BREEZ advertising made a NEGATIVE impression on me.

BREEZ advertising made NO impression on me.

BREEZ advertising made a POSITIVE impression on me.

Please tell us the reason for your answer.

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* 9. If you answered YES to question 7, did advertising prompt you to try Metro BREEZ?

Yes

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* 10. Please tell us your overall impression of Metro:

Positive

Somewhat Positive

No Opinion/Don't know

Somewhat Negative

Negative

if you answered "somewhat negative" or "negative", please tell us why?

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* 11. Please tell us your home zip code:

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* 12. Please tell us your age range:

Under 18

19-34

35-44

45-64

Over 65

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* 1. Have you used the Metro BREEZ Express Service which provides express transit service to Freeport, Yarmouth, Falmouth and Portland?

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* 2. If you answered NO to Question 1, please tell us why:

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* 3. If you answered YES to Question 1, how often do you usually ride the BREEZ in an average week?

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* 4. Please tell us the reasons you use the BREEZ (Please check all that apply):

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* 5. Please tell us about your experience using the BREEZ:

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* 6. Please tell us how IMPORTANT the following possible improvements are to you:

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* 7. Have you seen advertising for the Metro BREEZ?

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* 8. If you answered YES to question 7, what was your impression?

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* 9. If you answered YES to question 7, did advertising prompt you to try Metro BREEZ?

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* 10. Please tell us your overall impression of Metro:

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* 11. Please tell us your home zip code:

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* 12. Please tell us your age range:

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* 13. Please write in any other comments you wish to provide: