WV Medicaid Enrollment Survey - EMEE Voices Project WV

Share your Medicaid enrollment experience

The EMEE Voices project is seeking to better understand the barriers that prevent black and brown West Virginians from applying for and gaining access to Medicaid. This survey hopes to gain a better understanding of these systems, whether based around stigma or institutional factors, from the perspective
of Medicaid applicants and users. Please include as much detail as you can.

Your responses are voluntary and will remain confidential. Responses will not be identified by an individual. All responses will be compiled together and analyzed as a group. If you have any further questions, comments, or concerns, please do not hesitate to reach out to Mariah Plante (mariah@wvahc.org) or Rhonda Rogombe (rrogombe@wvpolicy.org). Thank you for taking the time to
fill this out; we look forward to learning from you!

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* 1. Do you identify as Hispanic or Latino?

Yes

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* 2. What is your race?

American Indian or Alaskan Native

Asian or Pacific Islander

Black or African American

White or Caucasian

Multiple ethnicity/Other

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* 3. What is your gender?

Female

Male

Non-Binary/Other

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* 4. Which pronouns should we use when referring to you?

she/her/hers

he/him/his

they/them/theirs

Other (please specify)

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* 5. What is your age?

18-24

25-34

35-44

45-54

55-64

65+

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* 6. How many people currently live in your household?

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* 7. Have you or anyone in your household ever applied for Medicaid or CHIP benefits in West Virginia?

Yes, and received benefits

Yes, and did not receive benefits

Tell us about your enrollment experience.

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* 8. How did you submit your application for Medicaid?

Health Insurance Marketplace (healthcare.gov)

Online (wvpath.org)

Local Department of Health and Human Resources office (DHHR)

Paper application

Customer Service Center

I don't remember

Other (please specify)

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* 9. During the initial enrollment process, how did you submit supporting documents to prove your eligibility for Medicaid (such as proof of citizenship, identity, income, etc.)?

Sent through postal service or other shipping company

In-person at local DHHR office

Fax

I was not asked to submit supporting documents

I don't remember

Other (please specify)

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* 10. Please provide further details about which documents you were asked to provide. If none, write N/A.

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* 11. How would you like to submit documents to the Medicaid agency?

Mail

Fax

Through an app on my phone

Text pictures

Other (please specify)

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* 12. Was the language and wording of the questions on your application easy for you to understand?

Yes

Somewhat

I did not submit an application

I don't remember

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* 13. In your opinion, how helpful were the customer service representatives who assisted you during the initial Medicaid enrollment process?

Extremely helpful

Very helpful

Somewhat helpful

Not helpful

I did not interact with customer service representatives

I don't remember

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* 14. Which other programs, if any, are you enrolled in?

Supplemental Nutrition Assistance Program (SNAP)

Children's Health Insurance Program (CHIP)

Women, Children, and Infants (WIC)

WV WORKS (TANIF)

Supplemental Security Income (SSI)

Housing Choice Voucher Program (Section 8) or other housing assistance program

Other (please specify)

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* 15. Approximately how far away is your residence from the nearest DHHR office?

Less than 1 mile

1-2 miles

2-10 miles

More than 10 miles away

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* 16. If you needed to visit your local DHHR office in-person, do you have reliable transportation that could take you there and back (including public transportation and car services like Uber)

Yes

Sometimes

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* 17. How often do you have access to broadband/internet, a computer, and/or a smartphone?

Always or usually

Sometimes, or limited to certain hours of the day

Extremely limited or never

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* 18. Which, if any, barriers have you faced that have impacted your ability to sign up for or enroll in Medicaid? Check all that apply.

Difficulty with online portal

Limited access to broadband, computer, or smartphone

Difficulty reaching DHHR staff via phone (long wait times, limited hours, etc.)

Difficulty with communication via mail

Understaffed or insufficiently trained caseworker/DHHR staff

Difficulty getting to DHHR office (location, hours, etc.)

Trouble submitting additional paperwork (income information, etc.)

Confusing or difficult-to-read language on application material, website, etc.

Other (please specify)

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* 19. Have you experienced stigma or negative emotions around Medicaid that impacted your ability to sign up for or enroll in Medicaid (from yourself, other people, DHHR or other officials, etc.)?

Yes

Unsure/Prefer not to say

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* 20. Space for elaborating on Question 19.

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* 21. *Paid storytelling opportunity:
WVCBP and WVAHC are working together to improve the state’s Medicaid enrollment process. If you're interested in sharing more about your enrollment experience with us, please give your contact information down below. Individuals selected for a follow-up interview will be compensated for their time. Your contact information and enrollment experiences are used for research purposes and will not be shared without your consent.

Name

ZIP/Postal Code

Email Address

Phone Number

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* 22. Follow up interviews are 45 minutes to 1 hour long and are typically conducted via zoom or over the phone. Will you require technological assistance? Please specify.