* 1. At BYS we try hard to provide the best possible services for you... Your feedback is really important to us.  Could you please tell us how happy you are about the following things:

  Not relevant Very Unhappy :( Unhappy Unsure/Neutral Happy Very Happy :-)
I feel safe and comfortable when I come to BYS
It was easy to get to BYS or workers came to me
I could see/talk to a BYS worker reasonably quickly
BYS workers helped me make a clear plan to reach my goals/make positive changes
BYS workers focus on things that are important to me
BYS workers are interested my life as a whole
BYS workers connect me with other useful places to get support if needed
BYS worker/s coordinate well with other people/services supporting me, when I want it
BYS worker/s are open and non-judgemental
I have a positive relationship with the workers that support me
BYS workers stick with me for as long as I need support
BYS workers listen to me/I have a say in my support
BYS workers helped me feel more able to do things for myself
BYS workers I saw were reliable and organised
BYS workers followed up with me to check how I was going
I know how to make a complaint or give feedback if I want to
Over-all I am satisfied with the services I received from BYS

* 2. What (if anything) do you wish that BYS, or your worker, would do differently?

* 3. How likely is it that you would recommend BYS to someone who was in a similar situation to you?

* 4. Are you:

* 6. Do you identify as Aboriginal and/or Torres Strait Islander?

* 7. Which BYS service have you used the MOST? (please choose one)

* 8. What other BYS services have you also used in the last year?

* 9. What other services or supports, other than BYS, have you used in the last year or so?

* 10. How many times do you think that you have come to BYS or had contact with a BYS worker in the last year or so?

* 11. What kind of support are you wanting from BYS at the moment?

* 12. The most useful support I got from BYS was... (tick all the ones that are relevant)

* 13. How much difference has BYS support made for you?

* 14. Since coming to BYS, which of the following have you noticed? (tick as many as are relevant)

* 15. Do you have any suggestions about how we could improve our services?

* 16. Do you have any other general feedback about our services?

* 17. If you are willing/available to be more involved at BYS, what would you be interested in?

* 18. If we have information to share with young people like you, what do you think would be the best way to get the message out?

Thank you so much for your time and feedback - we really appreciate it!  We are really keen to make sure that we listen to young people like you and learn from you about what is working well and what we can improve.  Please feel free to give us feedback at any time through our suggestion boxes, on our website, by talking to a worker or by emailing admin@brisyouth.org

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