How Was Your Customer Service Experience Today? 

The Murfreesboro Water Resources Department understands the key to great customer service is building healthy, long-lasting relationships with our customers. In order for us to build these relationships, it is important for us to serve our community to the best of our ability. We listen, we care, we make a difference.

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* 1. Overall, how satisfied or dissatisfied are you with your customer experience when you come in to our office?

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* 2. Are our customer service hours convenient for you?

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* 3. How responsive have we been to your questions or concerns about our services?

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* 4. Do our customer service representatives make you feel like a valued customer?

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* 5. How clear was the information that our customer service representative provided to you?

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* 6. Was the customer service representative professional and courteous?

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* 7. Is there a customer service representative you would like to commend? Who is it and what makes them favorable?

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* 8. Which 3 customer service qualities are most valuable for you when you visit our department?

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* 9. How would you rate the overall quality of your customer service experience when visiting Murfreesboro Water Resources Dept? [With 10 being the Best experience and 0 being the Worst experience]

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i We adjusted the number you entered based on the slider’s scale.

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* 10. In your own words, is there anything we could do differently to improve your customer experience?

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