Galaxy Backbone Customer Experience Report

* 1. MDA Name:

Other (please specify)

* 2. MDA Personnel Name:

* 3. Email (Official):

* 4. Position/Role:

* 5. Service Agreement

* 6. Rate your services

	Very Poor				Excellent
Internet Access (Fiber/VSAT/Radio/LTE)	Internet Access (Fiber/VSAT/Radio/LTE) Very Poor	Internet Access (Fiber/VSAT/Radio/LTE)	Internet Access (Fiber/VSAT/Radio/LTE)	Internet Access (Fiber/VSAT/Radio/LTE)	Internet Access (Fiber/VSAT/Radio/LTE) Excellent
Remarks
WAN over VSAT/Third Party	WAN over VSAT/Third Party Very Poor	WAN over VSAT/Third Party	WAN over VSAT/Third Party	WAN over VSAT/Third Party	WAN over VSAT/Third Party Excellent
Remarks
IP Telephony (Govt Intercom)	IP Telephony (Govt Intercom) Very Poor	IP Telephony (Govt Intercom)	IP Telephony (Govt Intercom)	IP Telephony (Govt Intercom)	IP Telephony (Govt Intercom) Excellent
Remarks
Video Conference	Video Conference Very Poor	Video Conference	Video Conference	Video Conference	Video Conference Excellent
Remarks
Website Hosting –Shared	Website Hosting –Shared Very Poor	Website Hosting –Shared	Website Hosting –Shared	Website Hosting –Shared	Website Hosting –Shared Excellent
Remarks
GovMail	GovMail Very Poor	GovMail	GovMail	GovMail	GovMail Excellent
Remarks
Managed Networks (LAN/WLAN)	Managed Networks (LAN/WLAN) Very Poor	Managed Networks (LAN/WLAN)	Managed Networks (LAN/WLAN)	Managed Networks (LAN/WLAN)	Managed Networks (LAN/WLAN) Excellent
Remarks
EDMS	EDMS Very Poor	EDMS	EDMS	EDMS	EDMS Excellent
Remarks
Collocation	Collocation Very Poor	Collocation	Collocation	Collocation	Collocation Excellent
Remarks
Training & Capacity Building	Training & Capacity Building Very Poor	Training & Capacity Building	Training & Capacity Building	Training & Capacity Building	Training & Capacity Building Excellent
Remarks
Server Hosting (VPS)	Server Hosting (VPS) Very Poor	Server Hosting (VPS)	Server Hosting (VPS)	Server Hosting (VPS)	Server Hosting (VPS) Excellent
Remarks
Project Mgmt Services/Systems Integration	Project Mgmt Services/Systems Integration Very Poor	Project Mgmt Services/Systems Integration	Project Mgmt Services/Systems Integration	Project Mgmt Services/Systems Integration	Project Mgmt Services/Systems Integration Excellent
Remarks
Disaster Recovery as a Service (with Data Backup)	Disaster Recovery as a Service (with Data Backup) Very Poor	Disaster Recovery as a Service (with Data Backup)	Disaster Recovery as a Service (with Data Backup)	Disaster Recovery as a Service (with Data Backup)	Disaster Recovery as a Service (with Data Backup) Excellent
Remarks
Web Application Hosting	Web Application Hosting Very Poor	Web Application Hosting	Web Application Hosting	Web Application Hosting	Web Application Hosting Excellent
Remarks
e-Recruitment	e-Recruitment Very Poor	e-Recruitment	e-Recruitment	e-Recruitment	e-Recruitment Excellent
Remarks