Galaxy Backbone Customer Experience Report

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* 1. MDA Name:

Other (please specify)

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* 2. MDA Personnel Name:

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* 3. Email (Official):

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* 4. Position/Role:

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* 5. Service Agreement

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* 6. Rate your services

	Very Poor				Excellent
Internet Access (Fiber/VSAT/Radio/LTE)	Internet Access (Fiber/VSAT/Radio/LTE) Very Poor	Internet Access (Fiber/VSAT/Radio/LTE)	Internet Access (Fiber/VSAT/Radio/LTE)	Internet Access (Fiber/VSAT/Radio/LTE)	Internet Access (Fiber/VSAT/Radio/LTE) Excellent
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WAN over VSAT/Third Party	WAN over VSAT/Third Party Very Poor	WAN over VSAT/Third Party	WAN over VSAT/Third Party	WAN over VSAT/Third Party	WAN over VSAT/Third Party Excellent
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IP Telephony (Govt Intercom)	IP Telephony (Govt Intercom) Very Poor	IP Telephony (Govt Intercom)	IP Telephony (Govt Intercom)	IP Telephony (Govt Intercom)	IP Telephony (Govt Intercom) Excellent
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Video Conference	Video Conference Very Poor	Video Conference	Video Conference	Video Conference	Video Conference Excellent
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Website Hosting –Shared	Website Hosting –Shared Very Poor	Website Hosting –Shared	Website Hosting –Shared	Website Hosting –Shared	Website Hosting –Shared Excellent
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GovMail	GovMail Very Poor	GovMail	GovMail	GovMail	GovMail Excellent
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Managed Networks (LAN/WLAN)	Managed Networks (LAN/WLAN) Very Poor	Managed Networks (LAN/WLAN)	Managed Networks (LAN/WLAN)	Managed Networks (LAN/WLAN)	Managed Networks (LAN/WLAN) Excellent
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EDMS	EDMS Very Poor	EDMS	EDMS	EDMS	EDMS Excellent
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Collocation	Collocation Very Poor	Collocation	Collocation	Collocation	Collocation Excellent
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Training & Capacity Building	Training & Capacity Building Very Poor	Training & Capacity Building	Training & Capacity Building	Training & Capacity Building	Training & Capacity Building Excellent
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Server Hosting (VPS)	Server Hosting (VPS) Very Poor	Server Hosting (VPS)	Server Hosting (VPS)	Server Hosting (VPS)	Server Hosting (VPS) Excellent
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Project Mgmt Services/Systems Integration	Project Mgmt Services/Systems Integration Very Poor	Project Mgmt Services/Systems Integration	Project Mgmt Services/Systems Integration	Project Mgmt Services/Systems Integration	Project Mgmt Services/Systems Integration Excellent
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Disaster Recovery as a Service (with Data Backup)	Disaster Recovery as a Service (with Data Backup) Very Poor	Disaster Recovery as a Service (with Data Backup)	Disaster Recovery as a Service (with Data Backup)	Disaster Recovery as a Service (with Data Backup)	Disaster Recovery as a Service (with Data Backup) Excellent
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Web Application Hosting	Web Application Hosting Very Poor	Web Application Hosting	Web Application Hosting	Web Application Hosting	Web Application Hosting Excellent
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e-Recruitment	e-Recruitment Very Poor	e-Recruitment	e-Recruitment	e-Recruitment	e-Recruitment Excellent
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