Satisfaction Survey 2017-2018 1. Family Forum, Inc. Early Head Start/Head Start This is a satisfaction survey for families enrolled in Early Head Start/Head Start during the 2017-2018 school year to assess overall satisfaction, program effectiveness and plan for improvement. OK Question Title * 1. This past year I had a child (children) enrolled in? Early Head Start Head Start Both OK Question Title * 2. Site Location Center 1 - Superior Center 2 - Superior Center 4 - Brule Center 5 - Bayfield Center 7 - Ashland Center 8 - Hurley Center 10 - Phillips OK Question Title * 3. Overall, what was your experience when applying for Early Head Start/Head Start. Quick and smooth Fairly Easy Took more time then I wanted Other (please specify) OK Question Title * 4. Did you participate in any of the following community activities this last school year? Public Library Local School Events Social Services Political Health Mental Health Self Help Groups Discussion Groups with other Parents Advocacy None of these OK Question Title * 5. Did you and your child read more books together this last year as a result of your enrollment in Head Start/Early Head Start Program? Yes No OK Question Title * 6. Were you able to complete the family goals you set at the beginning of the school year? Yes, all of them Yes, some of them No, none of them I did not set any goals OK Question Title * 7. Do you know that your contribution of volunteer services creates a financial contribution ("in-kind") to the Early Head Start/Head Start program? Yes No OK Question Title * 8. Please check the top three needs of your family? Employment Child Care Medical Care Dental Care Adequate Food Transportation Housing Financial Budgeting/Counseling Job Training Alcohol/drug Counseling Family Counseling More Adult Education Mental Wellness - Child/Adult OK Question Title * 9. How helpful were the following services Very helpful Somewhat helpful Not helpful Don't know Family Portfolios Family Portfolios Very helpful Family Portfolios Somewhat helpful Family Portfolios Not helpful Family Portfolios Don't know Family Partnerships Family Partnerships Very helpful Family Partnerships Somewhat helpful Family Partnerships Not helpful Family Partnerships Don't know Agency Newsletters Agency Newsletters Very helpful Agency Newsletters Somewhat helpful Agency Newsletters Not helpful Agency Newsletters Don't know Center Newsletters Center Newsletters Very helpful Center Newsletters Somewhat helpful Center Newsletters Not helpful Center Newsletters Don't know Parent Training Handouts Parent Training Handouts Very helpful Parent Training Handouts Somewhat helpful Parent Training Handouts Not helpful Parent Training Handouts Don't know Center Parent Meetings Center Parent Meetings Very helpful Center Parent Meetings Somewhat helpful Center Parent Meetings Not helpful Center Parent Meetings Don't know Fatherhood Activities Fatherhood Activities Very helpful Fatherhood Activities Somewhat helpful Fatherhood Activities Not helpful Fatherhood Activities Don't know OK Question Title * 10. In what ways has Early Head Start/Head Start been beneficial to your family? Check all that apply Information Increased child's school readiness Health services Access to community resources Family support Parenting classes Fatherhood activities Mental Health/ Well-being Other (please specify) OK Question Title * 11. How was your experience working with our staff? (5 stars = Extremely Supportive/Effective and 1 star = Not Supportive/or effective) Not Supportive/Effective Somewhat Supportive/Effective Supportive/Effective Very Supportive/Effective Extremely Supportive/Effective Not Supportive/Effective Somewhat Supportive/Effective Supportive/Effective Very Supportive/Effective Extremely Supportive/Effective Other (please specify) OK Question Title * 12. Do you have access to the internet? Yes No OK Question Title * 13. Have you accessed our Family Forum, Inc website? www.familyforum.org Yes, and I found what I was looking for. Yes, but it was not helpful. No OK Question Title * 14. How do you like to receive information from Family Forum, Inc? (Check all that apply) Email Paper/Note in Child's backpack USPS (snail mail) Text Phone Call In Person OK Question Title * 15. The Early Head Start/ Head Start program wants to be financially effective and efficient. Do you have any cost saving suggestions for the program? OK Question Title * 16. Does your child attend a daycare center or home daycare in addition to Head Start/Early Head Start? Yes No Full time (30+ hours per week) Part time (10-29 hours per week) Relative Care Additional Comments OK Question Title * 17. General Comments/ Suggestions: OK NEXT