Customer Service Survey

I would appreciate your feedback regarding your workers' compensation claim and your experience with Penser North America, Inc. 

While Penser is required to follow the rules and regulations of Washington State workers' compensation we still want to provide great customer service by ensuring injured workers receive timely and clear communication during the course of their claim.  Additionally, it is important to Penser that an environment of trust and respect is established during the claim process.

Sincerely

Patty Hicks
Branch Manager

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* 1. Contact Information

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* 2. Did your examiner provide clear communication and provide you with information that helped you gain a clear understanding of the workers' compensation process and the status of your claim within that process?

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* 3. Did you feel your claim was handled in a courteous and fair manner?

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* 4. Did you consider the written and/or verbal communication you received from your examiner to be professional and informative?

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* 5. If you had questions or concerns regarding your claim, was your examiner responsive to your inquires in a timely manner?

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* 6. On a scale from 1 (not satisfied) through 5 (very satisfied), please rate your satisfaction with the communication/customer service you received.

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* 7. Please add any additional questions or comments

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