1. Feedback Survey

The VA SCC would like your feedback regarding your experience with SCC eFile. Please answer these questions to let us know how we are doing and how we might better serve you.

* 1. How did you hear about SCC eFile?

* 2. Rate your overall satisfaction with this site where 1=Very Dissatisfied and 5=Very Satisfied

  1 2 3 4 5
Overall Satisfaction

* 3. Rate the following on a scale of 1 to 5 where 1=Poor and 5=Excellent

  1 2 3 4 5
Ability to accomplish what you wanted to on this site
Ease of reading this site
Clarity of site organization
Ease of navigation on this site
Speed of loading pages on SCC eFile

* 4. Rate the following on a scale of 1 to 5 where 1=Not Very Likely and 5=Very Likely

  1 2 3 4 5
How likely are you to return to this site?
How likely are you to recommend this site to someone else?

* 5. How frequently do you visit the site?

* 6. Which type of transaction(s) did you perform?

* 7. Which of the following best describes your role?

* 8. Which of the following best describes the size of your entity or the entity you are representing (# employees)?

* 9. What can we do to improve the SCC eFile site?

* 10. Would you like to further discuss your SCC eFile experience with an SCC representative? Requests are usually responded to within two business days.

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