BWI Parking Survey

At BWI Marshall your opinion matters. Please take a moment to inform us about your experience.

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1. Please rate your parking experience in the following categories:

	Outstanding	Above Average	Average	Below Average	Poor
Customer Service	Customer Service Outstanding	Customer Service Above Average	Customer Service Average	Customer Service Below Average	Customer Service Poor
Attentiveness & Courtesy	Attentiveness & Courtesy Outstanding	Attentiveness & Courtesy Above Average	Attentiveness & Courtesy Average	Attentiveness & Courtesy Below Average	Attentiveness & Courtesy Poor
Speed of Service	Speed of Service Outstanding	Speed of Service Above Average	Speed of Service Average	Speed of Service Below Average	Speed of Service Poor
Facility Cleanliness	Facility Cleanliness Outstanding	Facility Cleanliness Above Average	Facility Cleanliness Average	Facility Cleanliness Below Average	Facility Cleanliness Poor
Parking Shuttle	Parking Shuttle Outstanding	Parking Shuttle Above Average	Parking Shuttle Average	Parking Shuttle Below Average	Parking Shuttle Poor
Overall Experience	Overall Experience Outstanding	Overall Experience Above Average	Overall Experience Average	Overall Experience Below Average	Overall Experience Poor

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2. How likely are you to use BWI parking again the next time you travel?

Definitely

Most Likely

Not Likely

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3. Please share your thoughts with us on what we can do to improve your experience.

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4. Please leave your email address and a customer representative will contact you shortly about your experience.

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5. Which parking lot/garage did you park in?

Long Term A

Long Term B

Hourly Garage

Daily Garage

Express Lot

Fly Away Valet (located at the Hourly Garage)