ACMPE Article Assessment - Using Lean methodology to address medical practice staffing challenges

Question Title

1. The principle of value is defined by the customer – in the medical practice setting the “customer” is ________. (Required.)

Patient

Payer

Co-worker

Any of the above

Question Title

2. The “N” in the acronym DOWNTIME stands for (Required.)

Nutrition

Not using employees’ abilities

Navigate

None of the above

Question Title

3. DMAIC and PDSA are two deployment platforms that can be used to improve upon existing processes (Required.)

True

False

Question Title

4. An important staffing goal is to reduce turnover, according to Dahl it costs around ____% of an employee’s annual income to replace them (Required.)

25%

30%

60%

70%

Question Title

5. Several tools can be used to improve practice staffing processes. Which may be used effectively in the analyze process? (Required.)

SIPOC

Cause-and-effect-diagram

The Five Whys

All of the above

Question Title

6. Before considering incorporating Lean, Dahl recommends that practices should consider whether their culture will enable them to move forward and change/improve. (Required.)

True

False

ACMPE Article Assessment - Using Lean methodology to address medical practice staffing challenges

Question Title

* 1. The principle of value is defined by the customer – in the medical practice setting the “customer” is ________. (Required.)

Question Title

* 2. The “N” in the acronym DOWNTIME stands for (Required.)

Question Title

* 3. DMAIC and PDSA are two deployment platforms that can be used to improve upon existing processes (Required.)

Question Title

* 4. An important staffing goal is to reduce turnover, according to Dahl it costs around ____% of an employee’s annual income to replace them (Required.)

Question Title

* 5. Several tools can be used to improve practice staffing processes. Which may be used effectively in the analyze process? (Required.)

Question Title

* 6. Before considering incorporating Lean, Dahl recommends that practices should consider whether their culture will enable them to move forward and change/improve. (Required.)

1. The principle of value is defined by the customer – in the medical practice setting the “customer” is ________. (Required.)

2. The “N” in the acronym DOWNTIME stands for (Required.)

3. DMAIC and PDSA are two deployment platforms that can be used to improve upon existing processes (Required.)

4. An important staffing goal is to reduce turnover, according to Dahl it costs around ____% of an employee’s annual income to replace them (Required.)

5. Several tools can be used to improve practice staffing processes. Which may be used effectively in the analyze process? (Required.)

6. Before considering incorporating Lean, Dahl recommends that practices should consider whether their culture will enable them to move forward and change/improve. (Required.)