Moore Cortner Funeral Home Survey

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* 2. Was Moore Cortner Funeral Home your first choice?

Yes

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* 3. If no, why not?

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* 4. Please evaluate Moore Cortner based on the following:

	Very Dissatisfied	Somewhat Dissatisfied	Neutral	Somewhat Satisfied	Very Satisfied
Initial contact with the firm (phone, email, visit)	Initial contact with the firm (phone, email, visit) Very Dissatisfied	Initial contact with the firm (phone, email, visit) Somewhat Dissatisfied	Initial contact with the firm (phone, email, visit) Neutral	Initial contact with the firm (phone, email, visit) Somewhat Satisfied	Initial contact with the firm (phone, email, visit) Very Satisfied
Attention to detail	Attention to detail Very Dissatisfied	Attention to detail Somewhat Dissatisfied	Attention to detail Neutral	Attention to detail Somewhat Satisfied	Attention to detail Very Satisfied
Sensitivity of the Funeral Director	Sensitivity of the Funeral Director Very Dissatisfied	Sensitivity of the Funeral Director Somewhat Dissatisfied	Sensitivity of the Funeral Director Neutral	Sensitivity of the Funeral Director Somewhat Satisfied	Sensitivity of the Funeral Director Very Satisfied
Courtesy of the staff overall	Courtesy of the staff overall Very Dissatisfied	Courtesy of the staff overall Somewhat Dissatisfied	Courtesy of the staff overall Neutral	Courtesy of the staff overall Somewhat Satisfied	Courtesy of the staff overall Very Satisfied
Preparation and appearance of the deceased	Preparation and appearance of the deceased Very Dissatisfied	Preparation and appearance of the deceased Somewhat Dissatisfied	Preparation and appearance of the deceased Neutral	Preparation and appearance of the deceased Somewhat Satisfied	Preparation and appearance of the deceased Very Satisfied
Flexibility / Willingness to meet special request	Flexibility / Willingness to meet special request Very Dissatisfied	Flexibility / Willingness to meet special request Somewhat Dissatisfied	Flexibility / Willingness to meet special request Neutral	Flexibility / Willingness to meet special request Somewhat Satisfied	Flexibility / Willingness to meet special request Very Satisfied
Information provided to help in decision making	Information provided to help in decision making Very Dissatisfied	Information provided to help in decision making Somewhat Dissatisfied	Information provided to help in decision making Neutral	Information provided to help in decision making Somewhat Satisfied	Information provided to help in decision making Very Satisfied
Variety of available services and merchandise	Variety of available services and merchandise Very Dissatisfied	Variety of available services and merchandise Somewhat Dissatisfied	Variety of available services and merchandise Neutral	Variety of available services and merchandise Somewhat Satisfied	Variety of available services and merchandise Very Satisfied
Freedom and time to make decisions without pressure	Freedom and time to make decisions without pressure Very Dissatisfied	Freedom and time to make decisions without pressure Somewhat Dissatisfied	Freedom and time to make decisions without pressure Neutral	Freedom and time to make decisions without pressure Somewhat Satisfied	Freedom and time to make decisions without pressure Very Satisfied
Clarity of pricing and payment options	Clarity of pricing and payment options Very Dissatisfied	Clarity of pricing and payment options Somewhat Dissatisfied	Clarity of pricing and payment options Neutral	Clarity of pricing and payment options Somewhat Satisfied	Clarity of pricing and payment options Very Satisfied
Tribute / Memorialization options (video, website, Facebook)	Tribute / Memorialization options (video, website, Facebook) Very Dissatisfied	Tribute / Memorialization options (video, website, Facebook) Somewhat Dissatisfied	Tribute / Memorialization options (video, website, Facebook) Neutral	Tribute / Memorialization options (video, website, Facebook) Somewhat Satisfied	Tribute / Memorialization options (video, website, Facebook) Very Satisfied
Creativity of Service and support options	Creativity of Service and support options Very Dissatisfied	Creativity of Service and support options Somewhat Dissatisfied	Creativity of Service and support options Neutral	Creativity of Service and support options Somewhat Satisfied	Creativity of Service and support options Very Satisfied
Overall impression of the service / ceremony	Overall impression of the service / ceremony Very Dissatisfied	Overall impression of the service / ceremony Somewhat Dissatisfied	Overall impression of the service / ceremony Neutral	Overall impression of the service / ceremony Somewhat Satisfied	Overall impression of the service / ceremony Very Satisfied
Overall rating of the services of the firm	Overall rating of the services of the firm Very Dissatisfied	Overall rating of the services of the firm Somewhat Dissatisfied	Overall rating of the services of the firm Neutral	Overall rating of the services of the firm Somewhat Satisfied	Overall rating of the services of the firm Very Satisfied
Value of services received compared to the price you paid	Value of services received compared to the price you paid Very Dissatisfied	Value of services received compared to the price you paid Somewhat Dissatisfied	Value of services received compared to the price you paid Neutral	Value of services received compared to the price you paid Somewhat Satisfied	Value of services received compared to the price you paid Very Satisfied
Value of merchandise purchased (casket, vault, urn) to the price that was payed	Value of merchandise purchased (casket, vault, urn) to the price that was payed Very Dissatisfied	Value of merchandise purchased (casket, vault, urn) to the price that was payed Somewhat Dissatisfied	Value of merchandise purchased (casket, vault, urn) to the price that was payed Neutral	Value of merchandise purchased (casket, vault, urn) to the price that was payed Somewhat Satisfied	Value of merchandise purchased (casket, vault, urn) to the price that was payed Very Satisfied

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* 5. Please provide any additional comments regarding the Funeral Home and / or the services you received.

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* 6. Would you recommend Moore Cortner to family and friends?

No, definitely not

No, probably not

Yes, I probably would

Yes I would, without hesitation

Comments regarding this question.

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* 7. What specific aspects meant the most to you and what if anything could have been done to make your experience better.

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* 8. If you would like to recognize specific staff members for their excellent care or poor service please identify them and share your comments regarding that person.

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* 9. May someone reach out to you in regards to your survey responses?

Yes

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* 10. Would you like to receive information about the following?

Prearranged funerals (planning ahead)

Grief Support

Cemetery Monuments

Other (please specify)

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* 11. May we use your comments and feedback on Facebook and our Website?

Yes

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* 12. If so, may we use your name, city and state?

Yes

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* 13. If you would like for us to reach out to you with more information, please fill in the fields below.

Name

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number

Moore Cortner Funeral Home Survey

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* 1. Please identify the main reasons you chose to use Moore Cortner Funeral Home. (Please choose all that applies)

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* 2. Was Moore Cortner Funeral Home your first choice?

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* 3. If no, why not?

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* 4. Please evaluate Moore Cortner based on the following:

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* 5. Please provide any additional comments regarding the Funeral Home and / or the services you received.

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* 6. Would you recommend Moore Cortner to family and friends?

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* 7. What specific aspects meant the most to you and what if anything could have been done to make your experience better.

Question Title

* 8. If you would like to recognize specific staff members for their excellent care or poor service please identify them and share your comments regarding that person.

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* 9. May someone reach out to you in regards to your survey responses?

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* 10. Would you like to receive information about the following?

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* 11. May we use your comments and feedback on Facebook and our Website?

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* 12. If so, may we use your name, city and state?

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* 13. If you would like for us to reach out to you with more information, please fill in the fields below.