1. First, do you live in the Village of Richton Park and not somewhere else?

2. Please give us your age range

3. Overall, how would you rate the quality of life in Richton Park today? Would you say it is...?

4. Next, what do you think is the most serious issue facing the residents of Richton Park that you would like to see Village government do something about? (Check all that apply)

5. Below is a list of issues that people are sometimes concerned about, please tell us whether you consider it to be an extremely serious problem, a very serious problem, not much of a problem or not a problem at all for people who live in Richton Park. If you don't have an opinion on a particular item, respond don't know.

  EXTREMELY SERIOUS PROBLEM VERY SERIOUS PROBLEM NOT TOO MUCH OF A PROBLEM NOT A PROBLEM AT ALL DON'T KNOW
Unemployment among people who usually have jobs
Gangs and juvenile violence
The amount of taxes people have to pay for city services
A lack of affordable housing
Inefficiency in Village government
The quality of Richton Park's basic village services
Traffic flow on village streets

6. Below is a list of qualities that may make a village a good place to live. Using a scale of 1 to 10, where 1 means NOT AT ALL IMPORTANT and 10 means it is EXTREMELY IMPORTANT, please indicate how important you think the following qualities are in making a city a good place to live.

  NOT AT ALL IMPORTANT NEITHER IMPORTANT OR NOT IMPORTANT EXTREMELY IMPORTANT N/A
Sense of community
Well kept neighborhoods
A variety of cultural activities and events
Citizen involvement in the community
Good job availability in the local area
A highly rated public school system
A wide range of shoppig and retail stores
Efficient city government services
Good traffic flow through the village
Having parks and recreation programs for young people and adults
Having a good local and regional public transportaion system
Safe neighborhoods
Being able to know your neighbors
Clean, well maintained streets without potholes
Having well maintained public parks

7. Thinking back on the list of items above, please tell us how satisfied you are personally with that item in the Village of Richton Park. Once again, use a scale from 1 to 5 where 1 means you are NOT AT ALL SATISFIED and 5 means you are EXTREMELY SATISFIED. (ROTATE)

  NOT SATISFIED AT ALL DON'T KNOW NEITHER SATISFIED OR EXTREMELY SATISFIED SATISFIED EXTREMELY SATISFIED
Sense of community
Neighborhood upkeep
Local cultural activities and events
Citizen involvement in the community
Job availability in the local area
The local public school system
The selection of shopping and retail stores
The efficiency of city government services
Traffic flow through the city
The cleanliness of downtown Richton Park
The Village's parks and recreation programs for young people and adults
The availability of local and regional public transportation
Neighborhood safety
Being able to know your nieghbors
Street maintenance and cleanliness
The availability and maintenance of public parks

8. Now below is a list of specific services provided by Village of Richton Park government to residents of the village.

  NOT SATISFIED AT ALL DON'T KNOW NEITHER SATISFIED OR DISATISFIED SATISFIED EXTREMELY SATISFIED
Repair of potholes in city streets
Repair of broken sidewalks
Street lighting in your neighborhood
Landscaping on street medians and other public areas
Maintenance of public parks
Trash pick-up and recycling
Police protection in your neighborhood
Tree trimming
Sewer and storm drain maintenance
Neighborhood clean-up and preservation programs
Building and safety code enforcement
Senior citizen programs
Redevelopment of downtown VORP

9. Next, rate some of the groups of village employees according to the services they provide. Please tell us whether or not you think the people are very efficient, somewhat efficient, somewhat inefficient, or very inefficient in the way they spend taxpayer money. Again, if you don't know enough about the department to express an opinion, you can say no opinion.

  VERY EFFICIENT SMWHT EFFICIENT SMWHT INEFFICT VERY INEFFICT NO OPINION
The VORP Police
The people that sweep and maintain streets, trim trees and maintain the sewage and storm drain systems
The people that run the Village's recreation programs
The people that stripe streets, install and coordinate traffic signals and manage traffic flow
The people who handle building permits and inspections, village planning, housing assistance, and neighborhood preservation
The people who design, coordinate and inspect village street construction
The people who respond to information requests about flood zones, the location of village storm drains and sanitary sewers and street encroachment permits
The people who maintain village parks

10. Below, please answer how satisfied you are with the appearance of your neighborhood

11. Below is a list of neighborhood issues that some people think are very important. Please tell me how important you personally believe that issue is in making your neighborhood a good place to live.

  NOT AT ALL IMPORTANT SOMEWHAT IMPORTANT IMPORTANT VERY IMPORTANT
Weeds
Trash
Illegal structures
Abandoned vehicles
Deteriorated structures
Vehicle repair business in residential areas
Home-based businesses that create impacts on neighboring homes

12. Thinking back to last year, 2012, did you have any contact with the VORP Police Department? (If YES, "Did you request assistance or help, or did a police officer contact you first?")

IF "YES" IN QUESTION 12, answer QUESTION 13)

13. Was the police officer or officers you had contact with...?

14. Below are some words and phrases. After reviewing each one, please tell us if it applies to the VORP Police Department or not.

  DON'T KNOW DOES NOT APPLY SMWHAT APPLIES STRONGLY APPLIES
Well-trained
Effective in curbing local crime
Effective in dealing with youth-related crime
Effective in dealing with illegal drugs
Treats people fairly regardless of race, ethnicity, gender or sexual orientation
Is well-managed
Concerned about the public's welfare
Is widely supported by the local community
Reflects the demographic makeup of the community

15. Next, let's discuss some of the VORP Police Department community service and anti-crime outreach programs. For each one that you have heard of or are familiar with, please tell me if you have a very favorable, somewhat favorable, somewhat unfavorable, or very unfavorable opinion of it. If you have heard of the program but can't rate it, please mark, N/A.

  VERY UNFAV SMWHT UNFAV SMWHT FAV VERY FAV N/A
Community Policing
Traffic Enforcement Unit
Neighborhood Watch
The School Resource Officers Program
The Domestic Violence and Victim Assistance Program

16. What do you believe is the single most important thing that the VORP Police Department should do to become the ideal Police Department?

17. Again, thinking back over this past year, 2012, did you have any contact with the VORP for something to do with? (mark all that apply)

(IF "YES" TO ANY ITEM IN 17, ANSWER 18)

18. Overall, how would you rate the job being done by the VORP's employees with who you had contact? Was it...?

19. Over this past year, have you had any contact with any other employees of the VORP, other than those I have already asked you about, regarding village business or services?

(IF "YES" ON QUESTION 19, ANSWER QUESTION 20, IF "NO", SKIP TO QUESTION 21)

20. Was the village employee or employees you had contact with...?

21. In this past year, 2012, have you ever received any inofrmation delivered to your home or office from the VORP such as a workshop announcement, printed notice, street sweeping schedule, annual report, or the village newsletter called "The Views"? (IF YES,: "Was that just once or twice or 3 or more times?")

IF "YES" ON QUESTION 21, ANSWER QUESTION 22, IF "NO", SKIP TO QUESTION 23

22. How would you rate the clarity and ease of understanding of the information you received? Was it...?

23. Do you have access to the Internet, at home or at work?

24. Have you ever visited a Village-sponsored website, such as www.richtonpark.org?

(IF "YES" ON QUESTION 24, ANSWER QUESTION 25, IF "NO", SKIP TO QUESTION 26)

25. Did you find what you were looking for on the VORP's website?

26. Could you give us your overall assessment of the quality of services provided by the VORP's government? On an overall basis, would you rate village government services as...?

27. In your opinion, what is the most important thing the VORP cand do to improve village services for the people who live and/or work in VORP?

HERE ARE MY FINAL QUESTIONS. THEY ARE JUST FOR STATISTICAL PURPOSES.

28. In what year were you born?

29. About how long have you lived in Richton Park?

30. Do you live in a single family residence, detached home or do you live in a multi-family apartment or condo building?

31. Do you own or rent your residence?

32. What is your current employment status?

(IF "EMPLOYED FULL TIME" OR "PART TIME" IN QUESTION 32, ANSWER 33)

33. Is your work located in the VORP or not?

34. What was the last level of school you completed?

35. The category that best describes the ethnic or racial group with which you identify yourself.

36. What is your gender?

37. Are you registered to vote in the Village of Richton Park?

(IF "YES" ON QUESTION 37, ASK QUESTION 38, IF "NO", SKIP TO 39.

38. Sometimes people don't have time to vote in a village election. In thinking about village elections where there are candidates for Village Board and local ballot measures on the ballot, would you say that you:

39. What is the subdivision that you currently live?

40. We don't need to know the exact amount for household income. Indicate the total combined income for all the people in your household before taxes in 2012?

T