Your SERVPRO® Performance Analysis Review (FT PAR) Question Title * Provide the following information: Franchise Name: Franchise Number: Franchise Owner: Find your suggested Stages Organizational Chart by matching your current projected annual mitigation volume to the Organizational Chart found in the Stages of Development section on ServproNET®. See Stages of Development here:https://www.sso.servpronet.com/connect/kra/executive/management/stages-of-development Question Title * 1. Does your marketing staff count (SMM/SMR/MSC) match the suggested Model? Yes No Question Title * 2. Does your Franchise attend the SMR/Marketing Forum every Trimester (current year)? Yes, ALL of our marketing staff attends each trimester Yes, some of our marketing staff (or an owner) attends each trimester No, we have not attended any SMR/Marketing forums Question Title * 3. Does Each SMR on staff achieve at least $21,000 in volume per month? Yes, and we are documenting revenue in WorkCenter™ Marketing. No, but our SMRs do generate at least $10,000 in volume each month in WorkCenter™. No, we don’t track revenue to our SMRs. Question Title * 4. How Many ERPs does your Franchise complete every month on average? Average 2 or more ERPs per month. Average between 1 and 2 ERPs per month. Average Less than 1 ERP per month. Question Title * 5. Is 4DX (The Four Disciplines of Execution®) fully implemented with an Annual Strategic Plan, WIGs, compelling scoreboards, and weekly accountability meetings? Yes, we have implemented ALL of the 4DX strategies. We have partially implemented 4DX. No, we have not implemented 4DX. Question Title * 6. In following 4DX, have you achieved your WIG No. 1 yet? Yes, we have fully achieved our WIG No. 1 and we’re ready to start on another WIG. We are in progress, but have not fully achieved WIG No. 1 yet. No, we have not begun to make any progress on WIG No. 1. Question Title * 7. In following 4DX, have you achieved your WIG No. 2 yet? Yes, we have fully achieved WIG No. 2 and we’re ready to start another one. We are in progress but have not fully achieved WIG No. 2 yet. No, we have not begun to make any progress on WIG No. 2. Question Title * 8. Has your Production Manager (PM) completed the Roles and Responsibilities Red/Yellow/Green (R/Y/G) Exercise, completed required training such as ECTP, WRT & ASD, and implemented DryBook™ Mobile on every job? Yes, my PM has completed a R/Y/G Exercise (current year), all required training, and has implemented and is completing DryBook™ Mobile on every job (including local jobs). No, my PM has achieved one or more of these, but is not at 100%. No, my PM has not completed any of these. Question Title * 9. Has your Office Manager (OM) completed the Roles and Responsibilities Red/Yellow/Green Exercise, completed required training such as ECTP & WRT, and office staff is completing every job in WorkCenter™ (including local jobs)? Yes, my OM has completed a R/Y/G exercise (current year), completed all required training, and is completing every job in WorkCenter™ (including local jobs). No, my OM has achieved one or more of these, but is not at 100%. No, my OM has not completed any of these. Question Title * 10. Has your Marketing Manager (SMM) completed the Roles & Responsibilities R/Y/G Exercise, and is your marketing staff entering all marketing activity in WorkCenter™ (SMRs may use Mobile as an alternative)? Yes, my Marketing Manager (SMM) has completed a R/Y/G Exercise, and marketing staff is entering all marketing activity in WorkCenter™. No, my SMM has achieved one of these, but is not at 100%. No, my SMM has not completed any of these. Question Title * 11. Are you SERVPRO® Brand compliant? Do you meet all of SERVPRO’s vehicle, uniform, equipment and product guidelines? Yes No Question Title * 12. Please print your YTD QuickBooks® Profit & Loss (P&L) statement. When comparing to the same period last year, is your volume increasing year to date? Yes, we have 15% or greater growth. Yes, we have between 10 and 14.99% growth. Growth is lower than 10% or negative. Question Title * 13. Using your printed P&L, what is your bottom line profit percentage (include all owners salaries and draws)? 20% or greater. Between 10 and 19.99%. Lower than 10%. Question Title * 14. Please print your current Balance Sheet in QuickBooks®. What is your debt ratio? Debt ratio is calculated by dividing all of your liabilities by your assets. (Do not include owner/shareholder loans to the company.) Less than 30%. 30% to 49% Greater than 50% Question Title * 15. Find your Web Stage. Using ServproNET®, access Web Services to look up your Web Stages Report. Which Web Stage level have you achieved? Use the lowest ranking for multiple websites. Go here for a current report: https://webstages.sso.servpronet.com/Home/Index Web Stage 5. Web Stage 4. Web Stage 3. Web Stage 2. Web Stage 1. Question Title * 16. What is your WorkCenter™ Marketing activity level? Contact your FBC for guidance if necessary. Yes, we fully use WorkCenter Marketing to track our daily activities for every SMR on staff. We use WorkCenter Marketing but we are not at 100%. No, we do not use WorkCenter Marketing. Question Title * 17. Have you increased your utilization of WorkCenter™ Office over last year? Yes, we have been entering AND completing every job, including local jobs, in WorkCenter™. Yes, we have been entering local jobs but we’re not at 100% yet. No, we only use WorkCenter™ to enter National Accounts jobs. Question Title * 18. During your last FBC Business Review was your office within client standards for losses completed? Contact your FBC for guidance if necessary. Yes, we are within variance from state average metrics. No, we have been outside 10% variance from state average metrics during this trimester. Question Title * 19. Do you have the assets, experience, and management to perform a Commercial Large Loss (CAPA – Level II qualified)? Yes, we are CAPA –Level II qualified. No, but we are CAPA – Level I qualified and working towards CAPA – Level II. No, we are not CAPA qualified. Question Title * 20. Find your Job File Audit return rate. On ServproNET® open your Completed Jobs Dashboard found here: https://workcenters.sso.servpronet.com/dashboards/completedjobsChange the date range to January 1 through today. The third from last column displays your “# of Returns” percentage. What is your number? 0.1 or below. 0.2. 0.3 or higher. Question Title * 21. Using the same report, what is your average job file cycle time? Less than 7 days. Between 7 and 10 days. More than 10 days. Question Title * 22. Using the same report, what is your total job file score? Our total job file score average is 90% or higher. Our total job file score average is 75% to 89%. Our total job file score average is less than 75%. Question Title * 23. Do you have the assets, experience, management, and willingness to participate in STORM? Yes, we have all the above AND we have participated in STORM in the last 12 months. Yes, we have all of the above BUT we have not participated in STORM in the last 12 months. We are registered for one or more STORM teams. No, we don’t participate in STORM. Done