Best Western Hospitality Supplies Distribution Survey

We Value Your Opinion!

Question Title

* 1. Who can we contact if we have questions about your responses?

First and Last Name

Property Name

Property #

Email Address

Phone Number

Question Title

* 2. What is your role?

Housekeeping Manager

Food & Beverage Manager

General Manager

Owner

Other (please specify)

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* 3. When choosing a hospitality supplies distributor, we understand there are many factors to consider.

Please rank the following value-added services in order of importance to you using either the number selector or dragging and dropping each service in the appropriate order of importance. (1 =most important, 8 = least important)

Product or process training

Local sales representation, including on-site troubleshooting, consulting and technical support

Product/process recommendations and best practices

Specialized deliveries (ie, closet, crib, after hours, emergency delivery)

Janitorial, laundry and warewashing equipment service

Solutions for improving guest satisfaction and increasing room turns

Strategic account management (ie., regular business reviews, reporting, contract compliance management, product optimization, and continuous improvement planning)

Sustainability consulting

Question Title

* 4. In today's competitive hospitality marketplace, we know properties are being asked to do more with less, and sometimes, that means outsourcing expertise to others. As a hospitality distributor, we understand that you need a competitive price and the flexibility to choose the service options that are priorities for your property.

Assuming you had competitive pricing, which of the following value-added consultative services would you be willing to pay for?

Product or process training

Local sales representation, including on-site troubleshooting, consulting and technical support

Product/process recommendations and best practices

Specialized deliveries (ie., closet, crib, after hours, emergency)

Solutions for improving guest satisfaction and increasing room turns

Strategic account management (ie., regular business reviews, reporting, contract compliance management, product optimization, and continuous improvement planning)

Sustainability consulting

Thank you for your time and your feedback. Your responses will help us to continue to positively respond to the needs of Best Western.

Each Survey Participant will be entered into a drawing to win a $100 gift card. Winner will be randomly selected, and notified via email.

Prize winners are responsible for any taxes associated with prizes and will be required to comply with all IRS, state and local regulations. VOID WHERE PROHIBITED BY LAW.