City of Hayward Permit Center Customer Feedback

The City of Hayward is considering a new permit software system.  Our goal is to enhance customer service by making the overall process more efficient and intuitive. As a valued customer, we would love to get your feedback on how some of these proposed changes may improve your experience with plan review, permit issuance and inspections. 

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* 1. Please tell us about yourself. I am a…

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* 2. How often do you pull permits? 

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* 3. Typically, how long do you wait in the Permit Center?

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* 4. Would you use online permitting if it were available?

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* 5. Would you use electronic plan review if the service was available? If yes, how often would you use this service (i.e. once in a while, always, sometimes)?

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* 6. Would you use an online tracking system to monitor the status of your plan review and see correction comments?

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* 7. Would you use an online permit history and property records search feature?

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* 8. On a scale of 1 to 5, what is your frustration level with scheduling inspections?

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* 9. Would you use an online tracking system for your inspection scheduling?  On a scale of 1 to 5 how valuable would this be to you?

  Not valuable Slightly valuable Moderately Very valuable Extremely valuable
Yes I would use an online tracking system
No I would not use an online tracking system

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* 10. Do you use online services in other cities? If yes, please provide the jurisdiction and the service used?

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