* 1. How would you rate the following services at the Hilton hotel?

  Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied
Customer service
Restaurant service
Bar service
Room service
Overall service delivery

* 2. Would you view the Hilton Hotel as:

* 3. Can you tell us about your previous experiences with the Hilton Hotel?

* 4. For what purposes have you used the Hilton Hotel in the past? (eg: conferences, leisures, business trips...)

* 5. Please, can you indicate if you are:

* 6. Please, can you indicate which age category you fit into?