Child Support Services Survey We want to know how we are doing and whether the services our staff provides are timely, responsive, and helpful. Thank you for taking the time to help us with that. We have 10 short questions designed to obtain information from you that will help us to do our jobs better. Your time and effort are greatly appreciated. Question Title * 1. How did you most recently contact the child support program? In Person By Phone with Representative Customer Connect by Phone Customer Connect Online Please rate the following questions from 5 to 1. With 5 being strongly agree and 1 being strongly disagree. Question Title * 2. The Child Support Professional I spoke with treated me with respect. 5 4 3 2 1 Question Title * 3. The Child Support Professional was knowledgeable and responsive to my questions. 5 4 3 2 1 Question Title * 4. The Child Support Professional I spoke with provided me with the process or next steps as it pertains to my case 5 4 3 2 1 Question Title * 5. The response time from my Child Support Professional was reasonable. 5 4 3 2 1 Question Title * 6. I am satisfied with my most recent experience. 5 4 3 2 1 Question Title * 7. It was convenient and easy to access a Child Support Professional. 5 4 3 2 1 Question Title * 8. It was convenient and easy to access the child support information I needed. 5 4 3 2 1 Question Title * 9. Thank you for contacting us. Please tell us about your overall experience and if you have a suggestion please tell us what we can do to improve our customer service. Question Title * 10. If you would like a follow-up call, please provide your name and phone number, We appreciate your time and willingness to provide us with feedback. We will review the information and put it to good use in improving our performance. Done