Brookline Business & Nonprofit Poll: COVID-19 Impacts Survey

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* 3. What Brookline commercial area is your business located in?

Brookline Village

Chestnut Hill

Commonwealth Avenue

Coolidge Corner

JFK Crossing

Putterham

St. Mary's

Washington Square

Other (please specify)

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* 4. Business Email

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* 5. Business Address

Street Address

Zip Code

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* 6. Which social media platforms does your business use?

Facebook

Instagram

Twitter

YouTube

Other (please specify)

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* 7. Have you recently received an email from the Town's Business News Blast?

Yes

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* 8. What type of business do you operate?

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* 9. Is your business currently operating and/or do you plan on operating your business in the next two weeks via the following options (Please check all that apply):

In-store sales

Takeout or curbside pick-up

Online or by phone offerings (e.g. any fee-based online classes, one-on-one session by web or phone, real estate services augmented with virtual tours, etc.)

Delivery of goods (e.g. via mail, USPS, third-party delivery, etc.)

Not open for business in any capacity

Other (please specify)

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* 10. What percentage would you estimate your April 2020 revenue was reduced by compared to the same time last year (i.e. April 2019)?

Revenue is up

0% loss

1-25% loss

26-50% loss

51-75% loss

76-100% loss

N/A or Other (e.g. open for less than a full year)

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* 11. Tell us about your current business stability (check all that apply):

My profits are up (even if I've had to reduce the size of my business to survive)

I'm breaking even

I'm losing money every week but still partially or fully open

I'm making plans to further reduce the size of my business in the coming weeks

I'm currently completely closed for business (i.e. no in-person, online or delivery sales)

I'm in the process of breaking or trying to break my lease in Brookline

Other (please specify)

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* 12. What strategies have you undertaken or are undertaking to change your business model to become more resilient? (Check all that apply.)

Changing or broadening product offerings, including fee-based online services

Strengthening online sales platforms, delivery options, etc.

Starting a subscription delivery service

Scheduling 1:1 virtual shopping consultations

Restructuring business to become online only (no retail/showroom space)

Requesting donations

Asking for purchase of gift cards for the time being

Other (please specify)

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* 13. Rank the following resources in terms of their value to you in partially or fully resuming your business operations. (Ranking scale: 1 = most important, 7 = least important)

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* 14. Once the state issues guidance on how your business needs to prepare prior to welcoming customers back into your store, how long do you anticipate it will take you to implement that guidance:

N/A (e.g. I do not have a storefront business or my business was deemed essential has remained open to the public)

1-6 days

1 week

2 weeks

Don't know or Other

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* 15. Please describe any significant price increases or supply interruption you are currently experiencing for materials/services required to safely operate your business?

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* 16. Please describe the size of your business, in terms of currentl full-time equivalent (FTE) employees (e.g. two people working 20 hours would be one FTE) on the payroll:

Fewer than 6 employees

6-10 employees

11-20 employees

21-50 employees

51-100 employees

101-250 employees

251+ employees

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* 17. What percentage of your current work force works predominantly from home/remotely?

100

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 18. Are you currently hiring?

Yes

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* 19. How many employees have been laid off, furloughed, or had their hours reduced by at least 30% since March 1, 2020?

None

1-5

6-20

20+

N/A

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* 20. How long has your business been in operation in Brookline?

Less than 1 year

1-3 years

4-5 years

6-10 years

More than 10 years

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* 21. Have you sought financial relief or technical assistance from any of the following?

Landlord

Banker or lender

Utility companies

State agencies

Federal agencies

Town of Brookline (including bill or loan deferral)

Local business organizations

Private organizations or independent fundraising efforts

None of the above

N/A

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* 22. Have you benefited from financial relief or technical assistance offered by any other the following?

Landlord

Banker or lender

Utility companies

State agencies

Federal agencies

Town of Brookline (including bill or loan deferral)

Local business organizations

Private organizations or independent fundraising efforts

None of the above

N/A

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* 23. In what capacity (if any) can you or your business assist other area businesses in resuming business operations)

Sourcing of supplies or services related to safe business operations (e.g. cleaning supplies, customer-employee barrier, etc.)

Mentoring

Partnership (e.g. sharing space to sell others' products, marketing, and social media promotions)

Free or heavily subsidized space/rent

Other (please specify)

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* 24. Please provide feedback on your recent customer service experiences with any Brookline Town Hall departments. Please rate your recent experience with each department(s) based on the following scale (1 = very dissatisfied, 2 = dissatisfied, 3 = indifferent, 4 = satisfied, 5 = very satisfied) and provide any feedback on opportunities for improvement.

Brookline Business & Nonprofit Poll: COVID-19 Impacts

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* 1. Your Name

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* 2. Business Name

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* 3. What Brookline commercial area is your business located in?

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* 4. Business Email

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* 5. Business Address

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* 6. Which social media platforms does your business use?

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* 7. Have you recently received an email from the Town's Business News Blast?

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* 8. What type of business do you operate?

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* 9. Is your business currently operating and/or do you plan on operating your business in the next two weeks via the following options (Please check all that apply):

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* 10. What percentage would you estimate your April 2020 revenue was reduced by compared to the same time last year (i.e. April 2019)?

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* 11. Tell us about your current business stability (check all that apply):

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* 12. What strategies have you undertaken or are undertaking to change your business model to become more resilient? (Check all that apply.)

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* 13. Rank the following resources in terms of their value to you in partially or fully resuming your business operations. (Ranking scale: 1 = most important, 7 = least important)

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* 14. Once the state issues guidance on how your business needs to prepare prior to welcoming customers back into your store, how long do you anticipate it will take you to implement that guidance:

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* 15. Please describe any significant price increases or supply interruption you are currently experiencing for materials/services required to safely operate your business?

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* 16. Please describe the size of your business, in terms of currentl full-time equivalent (FTE) employees (e.g. two people working 20 hours would be one FTE) on the payroll:

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* 17. What percentage of your current work force works predominantly from home/remotely?

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* 18. Are you currently hiring?

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* 19. How many employees have been laid off, furloughed, or had their hours reduced by at least 30% since March 1, 2020?

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* 20. How long has your business been in operation in Brookline?

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* 21. Have you sought financial relief or technical assistance from any of the following?

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* 22. Have you benefited from financial relief or technical assistance offered by any other the following?

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* 23. In what capacity (if any) can you or your business assist other area businesses in resuming business operations)

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* 25. Additional comments or information you would like the Town to consider or be aware.