II. Part: Customer Satisfaction Survey during the machine waranty period

Company ANIS – the baler company highly values your satisfaction. Because of this we kindly ask you to fill out this short survey. By doing this you will help us further improve your overall satisfaction with ANIS products and services.

For each question, please mark appropriate box below the number which represents your level of agreeing with it:

1 – very bad, 2 - bad, 3 – medium, 4 - good, 5 - very good

And also to compare us with our competition please chose:

- Better, - Equal, - Worse

Question Title

* 1. Your information

Name of the company:

Name & Surname

Date

Question Title

* 2. What is your business relationship with the baler manufacturer ANIS Trend d.o.o.?

I am recycling Equipment trader – distributor

I am End Baler User

Question Title

* 3. Please fill in your the most appropriate job title from the following:

Owner

Director

Technical director

Sales Manager

Service Manager

Technical Sales Representative

Service Technician

Manager

Plant Manager

Purchasing Manager

Plant Engineer

Maintenance Engineer

Machine Operator