New Hampshire Insurance Dept. Customer Satisfaction Survey New Hampshire Insurance Department - Customer Satisfaction Survey Question Title * 1. The Consumer Services Officer who handled my case was professional and courteous. Strongly Disagree Disagree Neutral / No Opinion Agree Strongly Agree Strongly Disagree Disagree Neutral / No Opinion Agree Strongly Agree OK Question Title * 2. The Officer who handled my case was knowledgeable about the issues of my complaint and conducted a thorough and fair investigation. Strongly Disagree Disagree Neutral / No Opinion Agree Strongly Agree Strongly Disagree Disagree Neutral / No Opinion Agree Strongly Agree OK Question Title * 3. Relative to the complexity of my complaint, the investigation of my concerns was completed in a timely manner. Strongly Disagree Disagree Neutral / No Opinion Agree Strongly Agree Strongly Disagree Disagree Neutral / No Opinion Agree Strongly Agree OK Question Title * 4. The following statement best characterizes my experience with the Department? I received a favorable resolution and am satisfied with the result of the Department's investigation. I received a favorable resolution, but my overall experience with the Department was not satisfactory. I received an unfavorable resolution, but my overall experience with the Department was positive. I received an unfavorable resolution. My overall experience with the Department was not satisfactory. The Department referred my concern to another agency in a timely manner. The Department referred my concern to another agency after an untimely delay. OK Question Title * 5. Based on my experience with the Department, I would recommend the Department’s Consumer Services Division to others? Yes - I would recommend the Department to others. No - I would NOT recommend the Department to others. OK Question Title * 6. How did you hear about the NH Insurance Department? Online search Social media News story (newspaper, radio, TV) Prior contact with the Department Department outreach event My insurance company Family member or friend A provider of services (doctor, auto body shop, etc.) OK Question Title * 7. For training purposes, please provide the name of the Officer who handled your case, your case number or name, and any additional comments that will help the Department improve customer service. Name of Consumer Services Officer Case Number (6 digits) or Your Name Comments OK DONE