New Hampshire Insurance Dept. Customer Satisfaction Survey

1.The Consumer Services Officer who handled my case was professional and courteous.

2.The Officer who handled my case was knowledgeable about the issues of my complaint and conducted a thorough and fair investigation.

3.Relative to the complexity of my complaint, the investigation of my concerns was completed in a timely manner.

4.The following statement best characterizes my experience with the Department?

I received a favorable resolution and am satisfied with the result of the Department's investigation.

I received a favorable resolution, but my overall experience with the Department was not satisfactory.

I received an unfavorable resolution, but my overall experience with the Department was positive.

I received an unfavorable resolution. My overall experience with the Department was not satisfactory.

The Department referred my concern to another agency in a timely manner.

The Department referred my concern to another agency after an untimely delay.

5.Based on my experience with the Department, I would recommend the Department’s Consumer Services Division to others?

Yes - I would recommend the Department to others.

No - I would NOT recommend the Department to others.

6.How did you hear about the NH Insurance Department?

7.For training purposes, please provide the name of the Officer who handled your case, your case number or name, and any additional comments that will help the Department improve customer service.

Name of Consumer Services Officer

Case Number (6 digits) or Your Name

Comments

New Hampshire Insurance Dept. Customer Satisfaction Survey

New Hampshire Insurance Department - Customer Satisfaction Survey