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BUKOOLA SATISFACTION SURVEY

Customer Consent
Thank you for taking part in this survey. Your feedback will help us improve our products and services.
This survey will take a few minutes to complete and your responses will be used for improvement purposes only.
Participation is confidential and voluntary.
1.Do you agree to participate in this survey?
OBJECTIVE 1: GENERATE ACTIONABLE, DATA DRIVEN
2.Please select the option that best describes you or your organization:
3.How long have you been a Bukoola customer?
4.Which branch or contact point do you use most?
5.Where do you primarily get technical advice or information about agricultural products and practices? (Select all that apply)
OBJECTIVE 2: IDENTIFY AND CLOSE CRITICAL SERVICE DELIVERY GAPS
6.How do you usually contact Bukoola for support or assistance? (Select all that apply)
7.Did our staff guide you effectively when choosing or using our products?
8.Which payment method do you use most when paying Bukoola?
9.How easy is it for you to make payments to Bukoola?
Very easy
Easy
Difficult
Very difficult
10.Over the past 12 months, what is the biggest challenge you face when dealing with Bukoola?
OBJECTIVE 3: EVALUATE AND IMPROVE SERVICE EFFECTIVENESS
11.Please rate your satisfaction on a scale of 1 (Very Dissatisfied) to 5 (Very Satisfied)
1 (Very Dissatisfied)
2
3
4
5 (Very Satisfied)
Product Quality (Effectiveness and reliability)
Product Variety (Range of product options)
Availability (Ease of access to products)
12.Pricing (Affordability and fairness)
Strongly Disagree (1)
Disagree (2)
Neutral (3)
Agree (4)
Strongly Agree (5)
Pricing (Affordability and fairness)
13.How clear are product labels/instructions?
14.Over the past 12 months, have you ever experienced any issues with a Bukoola product?
15. If yes, what type of issue? (Select one)
16.Please rate your satisfaction with the following services (Rate 1 = Very Dissatisfied to 5 = Very Satisfied)
1
2
3
4
5
Helpfulness of our employees
Clarity of technical advice received (agronomists / veterinarians)
Responsiveness of the contact center team
Friendliness and professionalism of our staff
Accuracy and speed of order fulfillment
After-sales support (e.g., product usage guidance, assembly)
Ease of ordering and payment
SECTION 4: STRENGTHEN CUSTOMER EXPERIENCE THROUGH CONSISTENCY
17.We would like to understand your experience with the physical environment, safety, and presentation at the Bukoola location or service point you interacted with.
1 – Very Poor
2 – Poor
3 – Fair
4 – Good
5 – Excellent
Cleanliness of the customer serving area
Ease of access (e.g., entrance, parking)
Comfort while waiting or being served
Visibility and clarity of signage and product displays
Safety and ventilation in customer areas (e.g., odor, air circulation)
18.Is your experience consistent across the different Bukoola branches or interactions?
OBJECTIVE 5: DRIVE LOYALTY, RETENTION AND REPEAT BUSINESS
19.Overall, how satisfied are you with your experience with Bukoola Chemical Industries Ltd in the past 12 months (products, services, and support)?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
20.Would you recommend Bukoola to others?
21.How likely are you to continue buying from Bukoola?
Very likely
Likely
Not sure
Unlikely
Very unlikely
22.Any additional feedback or suggestions not covered in this survey? (Optional)
FOLLOW UP (Optional)
23.Can we contact you to follow up on your feedback?
24.If yes, please share your name and contact (optional):
THANK YOU!
We truly appreciate you taking the time to complete this survey.
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