Customer Survey

We would like to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received during your travels. We appreciate your business and want to make sure we meet your expectations.

1. How did you book your ticket?

2. Did you book a return trip from the airport?

3. Was the trip running on time? (According to the current schedule)

4. Was your driver courteous towards you?

5. Was your driver in uniform and presented professionalism towards you?

6. Please rate the overall cleanliness and comfort level of the bus. 5 being the highest rating.

7. Did all the amenities work during your travel?

8. If given the choice, would you change the departure schedule?

9. Please indicate the reason for your trip.

10. Overall, how satisfied are you with your travel with the Megabus Toronto Airport Service?