Survey Focus: Support Experience.

The Allscripts EnterpriseEHR Regional User Group Boards would like to collect feedback specific to the support your organization has received for EnterpriseEHR since August, 2011.

The information collected in this survey will be reviewed by the RUG Board members and provided to Allscripts. A preliminary report will be presented to Allscripts on the next scheduled User Group Leadership Meeting (7/12/12).


Thank You,
Charlene Tzamalis
President - ERUG

Please provide your contact information

Question Title

* 1. Please provide your contact information

Do you give the User Group Boards permission to share your identified information with Allscripts? If you choose to Opt out your feedback will still be included but the identifying information will be removed.

Question Title

* 2. Do you give the User Group Boards permission to share your identified information with Allscripts? If you choose to Opt out your feedback will still be included but the identifying information will be removed.

Has your organization transitioned to the Primary Support Model?

Question Title

* 3. Has your organization transitioned to the Primary Support Model?

Do you have regularly scheduled meetings with support? If so, how often?

Question Title

* 4. Do you have regularly scheduled meetings with support? If so, how often?

Please rank your experience with your primary support analyst over the last year ......

Question Title

* 5. Please rank your experience with your primary support analyst over the last year ......

  Has improved Remained the same Is worse NA
The speed of first contact after a ticket has been submitted and picked up by primary support analyst....
Speed of resolution for Support Only cases addressed by primary support analyst....
Please rank your experience with support for tickets addressed by someone other than your primary analyst over the last year ......

Question Title

* 6. Please rank your experience with support for tickets addressed by someone other than your primary analyst over the last year ......

  Has improved Remained the same Is worse NA
....
The speed of first contact after a ticket has been submitted and assigned
Speed of resolution for Support Only cases
The recent enhancements to Support Force (SFDC) has....

Question Title

* 7. The recent enhancements to Support Force (SFDC) has....

The accuracy of solutions provided by support

Question Title

* 8. The accuracy of solutions provided by support

The number of support tickets open for my organization has...

Question Title

* 9. The number of support tickets open for my organization has...

Overall my support experience over the last year has

Question Title

* 10. Overall my support experience over the last year has

Allscripts can improve my support experience by focusing on this one item ......

Question Title

* 11. Allscripts can improve my support experience by focusing on this one item ......

T