Shaping the Future Together: CCAS Feedback
We are seeking your feedback on the current Clean City Awards Scheme to help shape future improvements and increase engagement across the member community. Your input is highly valued and will remain confidential.
1.
Contact email
2.
Name
3.
Business / organisation, and first line of address
4.
Which CCAS membership category do you belong to?
Facilities Management (services to tenants only)
Small (up to 100 staff on site)
Large (100+ staff on site)
5.
If you have been a member for more than 5 years, you will have experienced both the previous and current versions of the scheme. How do you feel about the scheme changes over that time?
The broader focus beyond waste has made the scheme more relevant to my organisation
I preferred the previous, more waste-specific focus
I found the previous site inspections useful and would welcome their return
I haven’t noticed much difference between the old and new versions of the scheme
The award application process has become easier
The award application process has become more difficult
The new format is more flexible and better suited to hybrid/remote working
The previous format helped build a stronger relationship with the CCAS team
Other (please specify)
6.
What were your reasons for joining the CCAS? (Select all that apply)
Applying for an award to recognise and reward efforts
Improve environmental / sustainability efficiency
Networking with other businesses in the City
Improve company image (e.g. environmental and CSR credentials)
Guidance and support to improve environmental performance
Association with the City of London Corporation
Other (please specify)
7.
Are there any barriers or challenges you typically face when trying to renew CCAS membership?
(Select all that apply)
Budget or cost scrutiny
Leadership doesn’t always see the value
Time constraints / other priorities
Internal approval process takes too long
Unclear who’s responsible for signing up
No challenges
Other (please specify)
8.
What would make the CCAS membership sign-up or renewal process easier for you?
9.
How important is being a member of the CCAS to your business/organisation? (on a scale of 1 to 5, where 5 is very important)
1
2
3
4
5
10.
In a few words, tell us why
11.
Do you think being a CCAS member has improved your business/organisation image and/or reputation?
Yes
No
Not sure
12.
Do you think being a CCAS member has improved your business/organisation environmental performance? (e.g. recycling rate, reusing more, better staff engagement)
Yes
No
Not sure
13.
Which words best reflect your perception of the CCAS? (Select all that apply)
Professional
Supportive
Prestigious
Outdated
Innovative
Valuable
Modern
Trustworthy
Informative
Bureaucratic
Collaborative
Niche
Vibrant
Inspiring
Corporate
Exclusive
Irrelevant
Confusing
Traditional
Forward-thinking
Other (please specify)
14.
To what extent do you agree with the following statements about the CCAS?
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
The CCAS is well-recognised within the City of London and/or among peers
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
The CCAS represents high standards of environmental performance
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
The CCAS has a positive public image
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Being associated with the CCAS adds credibility to my business
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Being associated with the City of London adds credibility to my business
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
The CCAS reflects modern sustainability values and priori
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
The CCAS brand needs refreshing or updating
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
15.
How have you found the award entry process? (Select all that apply)
Easy
Intuitive
Detailed
Too long
Complicated
Confusing
Hard work
Haven't entered before
Other (please specify)
16.
Which of the following potential changes to award categories would you support? (Please select all that apply)
More sector‑specific themes such as hospitality, property management etc.
New “Innovation” or “Best practice” awards showcasing innovative sustainability projects
Greater recognition for FM operators
Introducing thematic awards such as “water stewardship”, “community and social impact”, or “biodiversity enhancements”
To have the awards has just solely focussed about waste e.g. best recycling, best reuse, best waste minimising etc.
To have the CCAS just based on a category other than waste e.g. solely for net zero / carbon emissions reduction etc.
Other suggestions (please specify)
17.
How do you prefer to hear about updates, opportunities, and deadlines from the CCAS (e.g. award applications, events, news)?
Please select all that apply
CCAS newsletter (email)
Direct email from the CCAS team
Phone call / personal contact
LinkedIn posts
City of London Corporation website
CCAS website
Other (please specify)
18.
How interesting/useful do you find the following newsletter content? (rate each on a scale of 1 to 5, where 5 is very interesting and/or useful)
1
2
3
4
5
Case studies / success stories
1
2
3
4
5
Industry updates
1
2
3
4
5
CCAS news and reminders
1
2
3
4
5
Event announcements
1
2
3
4
5
19.
How useful do you find the CCAS website?
Extremely useful
Very useful
Somewhat useful
Not so useful
Not at all useful
20.
What improvements would you like to see to the website?
21.
On which social media channels do you follow or engage with CCAS? (Select all that apply)
Linkedin
Instagram
Facebook
I don’t follow CCAS on social media
I didn’t know that CCAS was active on social media
I'm not sure
22.
What types of social media content would you like to see more of from CCAS? (Select all that apply)
Award updates and announcements
Case studies and project highlights
Sustainability tips and best practices
Behind-the-scenes from events or judging panels
Member spotlights / interviews
Polls, quizzes or interactive content
Staff engagement stories
City of London Corporation updates
Other (please specify)
23.
What prevents you from attending CCAS engagement opportunities? (Tick all that apply)
Timing / not convenient
Events aren’t relevant to my role / business
Lack of awareness or advance notice
Prefer virtual events
Too busy / not a priority
Location not suitable
Other (please specify)
24.
What type of engagement opportunities would you find most valuable going forward? (Tick all that apply)
In-person Best Practice Meetings
Online webinars
On-site tours of other member organisations
Themed panel discussions (e.g. biodiversity, circular economy)
Networking events with refreshments
Other (please specify)
25.
What time of day are you more likely to attend an event? (Select all that apply)
Breakfast
Daytime
Early evening
26.
What do you most value about the Awards Ceremony? (Tick all that apply)
Recognition and celebration of achievement
Networking opportunities
The venue and experience
Team morale / staff engagement
Seeing what other businesses are doing
Other (please specify)
27.
Any suggestions for improvements to the awards ceremony that you’d like to see?
*
28.
Which other City/other environmental schemes is your business/organisation part of? (Select all that apply)
(Required.)
City of London Corporation’s CityAir programmes
The SME Climate Hub Commitment
Heart of the City Foundations for Responsible Business
Heart of the City Net Zero Accelerator
Chapter Zero
UN Climate Change Race to Zero
Others (please specify)
29.
Would you recommend the CCAS to other businesses and organisations?
Yes
No
Not sure
30.
What would encourage you to be more actively involved in the CCAS and keep signing up for future years?
31.
Any other comments or suggestions?