Patient Satisfaction Survey - 2019 - Asheville Pediatric Associates, P.A. Question Title * 1. Which provider did your child see today? Susan Cohen, MD Donna Page, MD Leigh Dodson, MD Eleanor Martin, MD Calvin Tomkins, MD Peter Leimena, MD I don't know Question Title * 2. Please indicate your level of satisfaction with the following areas related to today's office visit: Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied N/A Speaking to a nurse on the phone Speaking to a nurse on the phone Very Dissatisfied Speaking to a nurse on the phone Dissatisfied Speaking to a nurse on the phone Neutral Speaking to a nurse on the phone Satisfied Speaking to a nurse on the phone Very Satisfied Speaking to a nurse on the phone N/A Appointment scheduling Appointment scheduling Very Dissatisfied Appointment scheduling Dissatisfied Appointment scheduling Neutral Appointment scheduling Satisfied Appointment scheduling Very Satisfied Appointment scheduling N/A Check-in Check-in Very Dissatisfied Check-in Dissatisfied Check-in Neutral Check-in Satisfied Check-in Very Satisfied Check-in N/A Wait time Wait time Very Dissatisfied Wait time Dissatisfied Wait time Neutral Wait time Satisfied Wait time Very Satisfied Wait time N/A Nursing staff Nursing staff Very Dissatisfied Nursing staff Dissatisfied Nursing staff Neutral Nursing staff Satisfied Nursing staff Very Satisfied Nursing staff N/A Amount of time spent with pediatrician Amount of time spent with pediatrician Very Dissatisfied Amount of time spent with pediatrician Dissatisfied Amount of time spent with pediatrician Neutral Amount of time spent with pediatrician Satisfied Amount of time spent with pediatrician Very Satisfied Amount of time spent with pediatrician N/A Pediatrician's explanation of diagnosis and treatment plan Pediatrician's explanation of diagnosis and treatment plan Very Dissatisfied Pediatrician's explanation of diagnosis and treatment plan Dissatisfied Pediatrician's explanation of diagnosis and treatment plan Neutral Pediatrician's explanation of diagnosis and treatment plan Satisfied Pediatrician's explanation of diagnosis and treatment plan Very Satisfied Pediatrician's explanation of diagnosis and treatment plan N/A Overall visit Overall visit Very Dissatisfied Overall visit Dissatisfied Overall visit Neutral Overall visit Satisfied Overall visit Very Satisfied Overall visit N/A Question Title * 3. Did you and your provider talk about the reasons you might want to take a prescribed medication? Yes No N/A Question Title * 4. In the past 6 months, did your provider order a lab, x-ray or referral for your child? (If no, skip the next question) Yes No Question Title * 5. After lab, x-ray or referral was ordered, did our office follow-up with you about those results? Yes No N/A Question Title * 6. What types of appointments with your provider meet your needs? Same Day Routine future Appointments After Hours Early AM After Hours After 5pm Weekends Tele-health Question Title * 7. Which method of scheduling an appointment meets your needs? Web Message appointment requests through the Patient Portal Scheduling line over the phone Schedule in Person Other (please specify) Question Title * 8. In the last 6 months, when you contacted the office during regular office hours and needed same day answer to a medical question, was it answered that same day? Yes No If not, was it answered within 24 hours? Question Title * 9. How likely are you to recommend our practice to a friend? Very Unlikely Unlikely Unsure Likely Very Likely How likely are you to recommend our practice to a friend? How likely are you to recommend our practice to a friend? Very Unlikely How likely are you to recommend our practice to a friend? Unlikely How likely are you to recommend our practice to a friend? Unsure How likely are you to recommend our practice to a friend? Likely How likely are you to recommend our practice to a friend? Very Likely Question Title * 10. Comments? Done