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MARS Fishcare Consumer Feedback Survey
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1.
How did you first contact our Technical Service Team?
(Required.)
Phone
Email or Website
Social Media
Online Review Site
2.
How well did our Technical Service representative answer your question or solve your problem?
(Required.)
Extremely well
Quite well
Moderately well
Slightly well
Not at all well
3.
How knowledgeable did our Technical Service representative seem to you?
(Required.)
Extremely knowledgeable
Quite knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
4.
Which of these apply to your aquarium(s)?
Freshwater - Tropical & Betta
Freshwater - African Cichlid
Freshwater - Goldfish and Koi
Freshwater - Turtle
Freshwater - Plants
Brackish
Saltwater - Fish Only
Saltwater - Fish and Reef
Saltwater - Reef Only
Outdoor Pond
Other (please specify)
5.
Which of the these types of API Products do you keep on hand for your underwater world?
Water Conditioners
Water Testing Liquid Kits or Strips
Medications
Food
PH Control Products
Nitrifying (Cycle) Bacteria
Sludge Destroyer Products
Salt
Water Clarity Products
Algae Control
Filters and Filter Media
Aquatic Plant Fertilizers/Substrate
Reef Support Supplements/Additives
Cleaning Spray and Aquarium Tools/Scrapers
Other (please specify)
6.
For which of the these types of products do you use a competitor brand and not a API product?
Water Conditioners
Liquid Water Testing Liquid Kits or Strips
Medications
Food
PH Control Products
Nitrifying (Cycle) Bacteria
Sludge Destroyer Products
Salt
Water Clarity Products
Algae Control
Filters and Filter Media
Aquatic Plant Fertilizers/Substrate
Reef Support Supplements/Additives
Cleaning Spray and Aquarium Tools/Scrapers
Other (please specify)
7.
The specific details of the product inquiry (including lot numbers and response times) have already been logged in our system and will be used to drive the continuous improvement of our products and services.
If you have any additional comments or concerns about your overall experience and the API brand, please list them below.
Current Progress,
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